Telemedicine Services Manager

Location: Remote

Salary: $147,406 per annum

Position Overview:

We are seeking a dedicated and experienced Telemedicine Services Manager to join our team in a remote capacity. The ideal candidate will possess a strong background in telemedicine, healthcare administration, or a related field, with a proven track record of managing and optimizing telehealth services. This role is crucial in ensuring the smooth operation and continual improvement of our telemedicine offerings, enhancing patient care, and supporting our mission of delivering high-quality, accessible healthcare.

Key Responsibilities:

1. Strategic Planning and Management:
   • Develop and implement telemedicine strategies aligned with organizational goals and healthcare industry trends.
   • Oversee the day-to-day operations of telemedicine services, ensuring efficiency, effectiveness, and compliance with regulatory standards.
   • Manage the telemedicine service portfolio, including selecting, integrating, and evaluating telehealth technologies and platforms.
2. Team Leadership and Development:
   • Lead, mentor, and support a team of telemedicine professionals, including coordinators, technicians, and administrative staff.
   • Foster a collaborative, high-performance work environment through effective communication, goal-setting, and performance management.
   • Coordinate training and development programs to ensure team members are knowledgeable about telemedicine practices and technologies.
3. Patient Care and Service Optimization:
   • Collaborate with healthcare providers to ensure the delivery of high-quality telemedicine services, enhancing patient access to care and improving patient outcomes.
   • Monitor and evaluate patient feedback to identify areas for improvement and implement necessary changes to enhance the patient experience.
   • Develop and maintain protocols for telemedicine consultations, ensuring they meet clinical standards and best practices.
4. Regulatory Compliance and Quality Assurance:
   • Ensure telemedicine services comply with federal, state, and local regulations, including licensure, privacy, and security requirements.
   • Conduct regular audits and reviews of telemedicine practices to ensure adherence to quality standards and regulatory guidelines.
   • Stay updated on telemedicine regulations and industry changes, adapting practices and policies as needed.
5. Performance Monitoring and Reporting:
   • Develop and track key performance indicators (KPIs) related to telemedicine services, analyzing data to identify trends, issues, and opportunities for improvement.
   • Prepare and present regular reports to senior management on telemedicine service performance, including patient satisfaction, service utilization, and operational efficiency metrics.
   • Implement performance improvement initiatives based on data analysis and stakeholder feedback.
6. Vendor and Technology Management:
   • Manage relationships with telemedicine technology vendors, ensuring systems and tools meet organizational needs and performance expectations.
   • Oversee the integration and maintenance of telemedicine platforms, coordinating with IT teams to address technical issues and ensure seamless operation.
   • Evaluate new technologies and solutions to enhance telemedicine services and recommend upgrades or changes as appropriate.
7. Budgeting and Resource Management:
   • Develop and manage the budget for telemedicine services, including resource allocation, expenditure tracking, and financial forecasting.
   • Identify cost-saving opportunities and implement strategies to optimize resource utilization without compromising service quality.
   • Monitor financial performance and adjust budgets to align with organizational goals and priorities.

Qualifications:

• Bachelor’s degree in healthcare administration, business administration, or a related field; Master’s degree preferred.
• Minimum of 5 years of experience in telemedicine, healthcare administration, or a related field, with at least 2 years in a management or leadership role.
• Strong knowledge of telemedicine technologies, regulatory requirements, and industry best practices.
• Excellent leadership, communication, and interpersonal skills, with the ability to effectively motivate and manage a remote team.
• Proven analytical and problem-solving abilities, with experience in performance monitoring and quality assurance.
• Proficiency in project management and the ability to manage multiple priorities and deadlines.
• Experience with budget management and financial oversight.
• Familiarity with electronic health records (EHR) systems and telehealth platforms.

Additional Information:

This remote position offers flexibility and the opportunity to work from anywhere. The Telemedicine Services Manager must maintain high professionalism, stay abreast of industry trends, and contribute to the continuous improvement of telemedicine services.