Digital Employee Relations Specialist

Location: Remote
Annual Salary: $85,839

Job Summary:
We seek an experienced and proactive Digital Employee Relations Specialist to join our dynamic Human Resources (HR) team. You will handle employee relations across a globally distributed workforce in this remote role. The Specialist will work closely with employees, managers, and HR teams to promote a positive work environment, ensure fair treatment, and resolve workplace conflicts. This position requires strong interpersonal skills, the ability to analyze and resolve complex issues, and a deep understanding of employment law and organizational dynamics.

This role offers the opportunity to work remotely, providing flexibility and access to a diverse, global team of professionals. The ideal candidate thrives in a fast-paced, digital work environment and is passionate about fostering a positive workplace culture.

Key Responsibilities:

1. Employee Relations Management
   • Serve as the primary point of contact for employee relations matters, including workplace disputes, disciplinary actions, and performance management issues.
   • Conduct thorough and impartial investigations into employee concerns, grievances, and complaints in a timely and confidential manner.
   • Guide managers and employees on conflict resolution, policy interpretation, and best practices for maintaining a positive work environment.
   • Ensure all employee relations issues are handled in compliance with local, state, and federal employment laws and company policies and procedures.
   • Develop and implement employee relations strategies to enhance employee engagement, retention, and job satisfaction.
2. Conflict Resolution
   • Facilitate constructive communication and negotiation between employees and managers to resolve conflicts and maintain positive working relationships.
   • Utilize mediation and conflict resolution techniques to address workplace disputes and foster a collaborative and inclusive work culture.
   • Provide coaching and training to managers on effective conflict resolution strategies and addressing employee concerns with sensitivity and professionalism.
3. Policy Development and Compliance
   • Collaborate with the HR team to review, update, and implement company policies, procedures, and guidelines related to employee relations.
   • Ensure that company policies align with current employment laws and best practices.
   • Assist in creating and delivering employee handbooks, training materials, and other resources to educate employees and managers about their rights and responsibilities.
   • Monitor changes in employment laws and regulations, ensuring the company complies with all legal requirements in the various regions where employees are located.
4. Performance Management
   • Provide guidance and support to managers during performance reviews, disciplinary actions, and terminations.
   • Assisted in developing performance improvement plans (PIPs) for underperforming employees and coached managers on delivering constructive feedback.
   • Support managers in documenting performance issues, ensuring fair and consistent treatment across the organization.
5. Data Analysis and Reporting
   • Analyze employee relations trends and metrics to identify areas of concern or opportunities for improvement.
   • Provide regular reports to HR leadership on employee relations cases, including outcomes, time to resolution, and any emerging trends.
   • Utilize data to recommend improvements in workplace practices, policies, and procedures that promote a positive and productive work environment.
6. Training and Development
   • Design and deliver employee relations training programs for managers and employees, focusing on topics such as conflict resolution, workplace harassment prevention, and effective communication.
   • Partner with the Learning & Development team to ensure that employee relations training is integrated into broader leadership development programs.
   • Act as a resource for employees and managers, guiding professional development and career advancement opportunities.
7. Remote Work Environment Management
   • Develop and implement best practices for managing employee relations in a fully remote, distributed workforce.
   • Ensure that remote employees receive the same support and resources as their in-office counterparts.
   • Provide tailored guidance and resources to address challenges specific to remote work, such as isolation, communication barriers, and work-life balance.

Required Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
• 5+ years of experience in employee relations, conflict resolution, or HR management.
• In-depth knowledge of employment laws, including but not limited to FMLA, ADA, Title VII, FLSA, and other relevant labor regulations.
• Strong analytical and problem-solving skills, with the ability to handle sensitive and complex employee relations issues with discretion.
• Excellent verbal and written communication skills, with the ability to build relationships and influence at all levels of the organization.
• Proficiency with HRIS systems and digital communication tools (Slack, Zoom, Microsoft Teams, etc.).
• Ability to work independently and manage multiple cases simultaneously in a fast-paced, remote work environment.
• Strong organizational skills and attention to detail, with the ability to prioritize and meet deadlines.

Preferred Qualifications:

• Professional HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR).
• Experience working in a remote or distributed team environment.
• Demonstrated success in developing and implementing employee relations programs that improve workplace culture and employee satisfaction.
• Experience conducting virtual investigations and managing employee relations cases across multiple regions or countries.

What We Offer:

• Competitive salary of $85,839 annually.
• Remote work flexibility with opportunities to collaborate with a global team.
• A supportive and inclusive work environment that encourages growth and professional development.
• Comprehensive benefits package, including health, dental, and vision insurance, retirement plans, and more.

This role is ideal for an experienced HR professional passionate about creating positive and productive work environments, even remotely. You can make a significant impact by promoting a fair and respectful workplace culture that fosters employee engagement and drives organizational success.