HR Tech Support Specialist

Location: Remote
Salary: $63,154 per year

Position Overview:

We seek a detail-oriented and proactive HR Tech Support Specialist to join our dynamic team. This remote position is ideal for someone passionate about leveraging technology to enhance human resources operations. As an HR Tech Support Specialist, you will provide comprehensive technical support and solutions for our HR systems, ensuring a smooth and efficient user experience for employees and HR personnel.

Key Responsibilities:

1. Technical Support and Troubleshooting:
   • Serve as the first point of contact for HR system users experiencing technical issues or requiring assistance.
   • Diagnosed and resolved problems related to HR software applications, including but not limited to payroll systems, applicant tracking systems (ATS), and performance management tools.
   • Escalate complex issues to higher-level technical support or development teams when necessary and ensure timely resolution.
2. System Maintenance and Upgrades:
   • Monitor HR systems for performance issues and implement regular maintenance procedures to ensure optimal functionality.
   • Assist with system upgrades and patches, coordinating with IT and HR teams to minimize disruptions.
   • Test new features or system enhancements to ensure compatibility and effectiveness.
3. User Training and Documentation:
   • Develop and deliver training sessions for HR staff and employees on system usage, best practices, and troubleshooting techniques.
   • Create and maintain detailed user guides, training materials, and FAQs to support system users.
   • Provide ongoing support to address any questions or concerns related to HR technology.
4. Data Management and Reporting:
   • Assisted in managing HR data, ensuring accuracy and security according to company policies and legal requirements.
   • Generate and analyze reports related to HR system usage, performance, and user feedback to identify trends and areas for improvement.
   • Collaborate with HR and IT teams to develop data-driven insights and recommendations for system enhancements.
5. Collaboration and Communication:
   • Work closely with HR, IT, and other relevant departments to understand their needs and ensure HR systems meet organizational requirements.
   • Communicate effectively with end-users to provide clear instructions, updates on issue resolution, and general support.
   • Participate in cross-functional meetings and projects to contribute technical expertise and insights.
6. Process Improvement:
   • Identify opportunities for process improvements related to HR technology and recommend solutions to enhance efficiency and user satisfaction.
   • Stay current with industry trends and best practices in HR technology to ensure the organization remains competitive and up-to-date.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Human Resources, Business Administration, or a related field, or equivalent work experience.
• Experience: Minimum of 3 years of experience in technical support, preferably within an HR or related environment.
• Technical Skills: Proficiency with HR software systems, including payroll, ATS, and performance management tools. Familiarity with database management, system integration, and troubleshooting techniques.
• Problem-Solving Skills: Strong analytical and problem-solving abilities with a keen attention to detail.
• Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Customer Service: Demonstrated commitment to providing exceptional customer service and support.
• Adaptability: Ability to work independently and adapt to changing priorities in a remote work environment.

Preferred Qualifications:

• Certification in relevant HR technology or IT support areas (e.g., HRIS certifications, CompTIA A+).
• Experience with specific HR systems used in the organization (if applicable).
• Knowledge of data privacy regulations and best practices related to HR data management.

Working Conditions:

• This remote position requires a reliable internet connection and a dedicated workspace.
• Occasional participation in meetings and collaboration with team members across different time zones may be required.

Benefits:

• Competitive annual salary of $63,154.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and career growth.

If you are passionate about leveraging technology to drive HR excellence and thrive in a remote work environment, we invite you to apply for the HR Tech Support Specialist role. Join us in enhancing our HR systems and supporting our team’s success.