Digital Workplace Mediator

Location: Remote

Annual Salary: $120,255

Position Overview: We seek an experienced and dynamic Digital Workplace Mediator to join our remote team. This role is pivotal in ensuring our digital workplace solutions facilitate effective collaboration and communication across our diverse and distributed workforce. As a Digital Workplace Mediator, you will bridge the gap between technology and human interaction, driving the adoption and optimization of digital tools and platforms to enhance productivity and employee satisfaction.

Key Responsibilities:

1. Digital Collaboration Management:
   • Facilitate the seamless integration and utilization of digital collaboration tools such as video conferencing, team messaging platforms, and document-sharing systems.
   • Develop and implement strategies to improve collaboration workflows and ensure digital tools meet the organization's evolving needs.
2. User Support and Training:
   • Provide expert guidance and support to employees on effectively using digital workplace tools.
   • Conducted training sessions, created user guides, and developed educational materials to help employees maximize the potential of digital tools.
3. Conflict Resolution:
   • Mediate and resolve conflicts using digital tools and platforms, addressing issues promptly and efficiently.
   • Act as a liaison between users and IT support to troubleshoot and resolve technical issues.
4. Policy Development and Enforcement:
   • Collaborate with stakeholders to develop and enforce policies and best practices for digital workplace tools and remote work.
   • Monitor compliance with digital workplace policies and address any deviations or issues.
5. Change Management:
   • Lead change management efforts for implementing new digital tools or updating existing systems.
   • Communicate changes effectively to users and manage their transition to new technologies.
6. Feedback and Improvement:
   • Collect and analyze user feedback to assess digital tools' effectiveness and identify areas for improvement.
   • Work with technology vendors and internal teams to implement enhancements and address user concerns.
7. Data Analysis and Reporting:
   • Analyze usage data and generate reports on the effectiveness and adoption of digital workplace tools.
   • Provide insights and recommendations based on data analysis to support decision-making and continuous improvement.
8. Project Management:
   • Manage projects related to the deployment and optimization of digital workplace solutions.
   • Coordinate with cross-functional teams to ensure projects are completed on time and within scope.
9. Stakeholder Engagement:
   • Build strong relationships with key stakeholders, including department heads and IT leaders, to understand their needs and align digital workplace strategies accordingly.
   • Act as a point of contact for stakeholder inquiries related to digital workplace initiatives.
10. Innovation and Trends:
    • Stay abreast of emerging trends and technologies in the digital workplace space.
    • Propose innovative solutions and technologies to enhance the digital workplace experience.

Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, Human Resources, or a related field.
• Proven experience in a role related to digital workplace management, IT support, or user experience.
• Strong understanding of digital collaboration tools and remote work best practices.
• Excellent communication and interpersonal skills, with the ability to mediate conflicts and provide clear guidance.
• Experience in training and supporting users on digital tools and platforms.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Project management experience, with the ability to manage multiple projects simultaneously.
• Ability to work independently and as part of a remote team.

Preferred Qualifications:

• Certification in project management or digital workplace tools.
• Experience with change management and policy development in a digital context.
• Knowledge of data analysis tools and techniques.

Work Environment:

• This is a remote position; candidates should have a dedicated home office space with reliable internet connectivity.
• Occasional travel may be required for training sessions or stakeholder meetings.

How to Apply:

We encourage you to apply if you are a proactive and skilled Digital Workplace Mediator passionate about enhancing digital collaboration and supporting remote teams. Submit your resume and cover letter detailing your relevant experience and explaining why you are an excellent fit for this role.