Online Change Implementation Manager

Position: Online Change Implementation Manager
Location: Remote
Annual Salary: $147,372

Overview:

We seek an experienced and dynamic Online Change Implementation Manager to join our team in a fully remote capacity. This role is crucial for successfully implementing changes across our online platforms, ensuring seamless transitions and minimal disruptions to our digital services. The ideal candidate will possess a strong background in change management within an online or digital environment and demonstrate expertise in project management, stakeholder communication, and process optimization.

Key Responsibilities:

1. Change Management Planning:
   • Develop and execute comprehensive change management plans tailored to online platforms and digital environments.
   • Collaborate with cross-functional teams to identify the scope, objectives, and impact of changes.
   • Ensure alignment of change initiatives with organizational goals and digital strategy.
2. Stakeholder Engagement:
   • Act as the primary point of contact for stakeholders throughout the change process, including internal teams and external partners.
   • Communicate change plans, timelines, and expectations clearly and effectively.
   • Gather and address stakeholder feedback, ensuring that concerns and requirements are incorporated into the change strategy.
3. Project Coordination:
   • Oversee the planning, execution, and monitoring of change implementation projects, ensuring adherence to timelines and budgets.
   • Coordinate with project managers, developers, and other relevant parties to address all aspects of the change.
   • Manage project risks and issues, developing mitigation strategies as needed.
4. Process Optimization:
   • Identify and implement process improvements to enhance the efficiency and effectiveness of change management practices.
   • Develop and maintain change management documentation, including process maps, procedures, and training materials.
   • Monitor and evaluate the success of change initiatives, using metrics and feedback to drive continuous improvement.
5. Training and Support:
   • Design and deliver training programs to ensure all relevant stakeholders are equipped to adapt to changes effectively.
   • Provide ongoing support and guidance to teams during and after the implementation of changes.
   • Develop user guides, FAQs, and other resources to facilitate a smooth transition.
6. Risk Management:
   • Assess potential risks associated with changes and develop risk management plans.
   • Monitor the impact of changes on online platforms and promptly address any issues.
   • Ensure change implementations comply with relevant regulations, standards, and best practices.
7. Reporting and Documentation:
   • Prepare and present regular reports on change management activities, including progress, challenges, and outcomes.
   • Maintain accurate and up-to-date records of change management processes, decisions, and results.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Project Management, Information Technology, or a related field. An advanced degree or certification in Change Management (e.g., Prosci, ACMP) is preferred.
• Experience: Minimum of 5 years of experience in change management, focusing on online or digital platforms. Proven track record of managing complex change initiatives successfully.
• Skills:
  • Strong project management skills, including experience with project management tools and methodologies.
  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
  • Analytical mindset with a keen ability to assess and mitigate risks associated with change.
  • Proficiency in change management software and tools.
  • Ability to work independently and manage multiple priorities in a remote work environment.

Personal Attributes:

• Leadership: Demonstrates a proactive and solution-oriented approach to managing change.
• Detail-oriented: Strong attention to detail with a focus on delivering high-quality outcomes.
• Adaptability: Flexible and able to adapt to changing priorities and requirements.
• Collaboration: Works effectively with diverse teams and stakeholders, fostering a collaborative work environment.

Why Join Us:

This position offers the opportunity to play a pivotal role in shaping the future of our online platforms. It involves working remotely with a talented and supportive team. We value innovation, commitment, and a drive for excellence, and we are dedicated to providing our employees with a dynamic and rewarding work environment.

We invite you to apply for this exciting opportunity if you are a seasoned change management professional who is passionate about digital transformation and has a track record of successful project execution.