Remote Customer Data Analyst

Annual Salary: $85,196

Introduction to the Remote Customer Data Analyst Role

Are you passionate about transforming raw data into actionable customer insights? Are you energized by an agile, digitally connected workplace where your analytical mind can help shape impactful business strategies? If so, this is your opportunity to step into a high-impact role as a Remote Customer Data Analyst, where your work directly influences customer experiences and drives sustainable growth.

In this role, you’ll join a forward-thinking analytics team dedicated to uncovering behavioral patterns, optimizing service delivery, and powering customer satisfaction through data. We're looking for individuals excited by complex challenges, inspired by innovation, and eager to leave a lasting impact on our customer journey.

Key Responsibilities and Duties

Data Analysis and Interpretation

• Analyze large datasets to identify customer trends, behaviors, and opportunities across multiple channels.
• Proactively identify data anomalies and surface new opportunities for strategic growth.

Reporting and Visualization

• Create visually compelling dashboards and reports using business intelligence tools like Power BI or Tableau.
• Monitor key performance indicators (KPIs) related to customer engagement and satisfaction.

Cross-Functional Collaboration

• Collaborate with cross-functional marketing, product, and support teams to influence decisions through data-backed storytelling.

Data Extraction and Modeling

• Design and maintain SQL queries and scripts for efficient data extraction and validation.
• Build models and forecasts that anticipate customer needs, increase retention, and reduce churn.

Tools and Technologies Used

Data Analysis and Programming

• SQL and relational databases for querying structured customer data.
• Python or R for data manipulation, statistical analysis, and automation.

Business Intelligence Platforms

• Tableau, Looker, or Power BI to craft interactive dashboards.

Customer Relationship Management

• CRM systems (e.g., Salesforce) for tracking customer lifecycle data.

Additional Tools

• Excel or Google Sheets for ad hoc analysis and data organization.

Remote Work Environment and Culture

Flexible Remote Setup

• Fully virtual position offering the freedom to perform your duties from any location of your choice.

Team Collaboration and Growth

• Supportive digital workplace built for focus and creativity.
• Virtual team syncs, workshops, and mentoring programs.

Inclusive and Empowering Culture

• Feedback-oriented environment that values autonomy and accountability.
• Welcoming applicants based in Chicago and the surrounding areas.

Required Skills and Qualifications

Experience and Education

• 2+ years in a data analyst or business intelligence role, preferably customer-focused.
• A degree in data science, business analytics, statistics, or a related field is preferred.

Technical Proficiency

• Proficiency in SQL and data visualization tools (e.g., Tableau, Power BI).
• Solid grasp of statistics and data modeling principles.

Communication and Collaboration

• Strong written and verbal communication skills.
• Experience with remote data collaboration tools and practices.

Professional Growth and Career Development

Advancement Opportunities

• Clear pathways for advancement into senior analyst, team lead, or strategy consultant roles.

Learning and Development

• Ongoing learning programs and certifications in data science and business intelligence.
• Leadership development tracks aligned with your career goals.

Ownership and Empowerment

• Empowered to own projects and make meaningful decisions from day one.

Strategic Importance of the Role

Driving Customer Intelligence

• Use data to create personalized customer experiences.
• Help identify hidden opportunities and improve retention.

Supporting Long-Term Mission

• Central to our mission: using data not just to reflect performance, but to drive it.
• Shape strategic decisions and long-term growth through customer data insights.

How to Apply and Join the Team

If you're ready to bring clarity to complexity, help drive customer success, and join a team that values innovation and empathy as much as excellence, then we want to hear from you.

Apply now and take the next step in your analytics career. This is your opportunity to do meaningful work, grow your expertise, and make a real difference—all from wherever you do your best thinking.

Let’s shape the future of customer intelligence. Together.