Remote Pet Insurance Specialist

Welcome to Your Next Adventure in the Petverse!

Picture this: a team of passionate professionals spread across time zones, united not just by Zoom and Slack, but by an unshakeable love for pets and a burning desire to revolutionize how the world protects them. We started with a simple question: What if pet insurance wasn’t just functional but fantastic? What if it inspired confidence and comfort, and even sparked a little joy?

That spark led to creating an agile, pet-loving startup reimagining remote pet care solutions with a tech-first, heart-led approach. We're not your average insurer. We believe in stories over spreadsheets, belly rubs before buzzwords, and innovations that bark louder than their marketing.

If you dream of changing furry and human lives from the comfort of your couch (or dog bed, no judgment here), you might be the Remote Pet Insurance Specialist we’re sniffing around for.

Role Overview

Position Details

• Title: Remote Pet Insurance Specialist
• Type: Full-Time, Remote-First
• Annual Salary: $60,000
• Team Vibe: Collaborative, Curious, and Canine-Approved

Key Responsibilities

Claims and Customer Support

• Compassionate Claims Handling: Guide pet parents through claims with empathy and accuracy, ensuring clarity every step.
• Remote Client Support: Be the digital face of our brand. Answer inquiries, explain coverage options, and help pet lovers feel secure and heard.

Policy and Product Expertise

• Insurance Product Expertise: Develop an in-depth understanding of our innovative policies, offering personalized insights to match unique pet needs.
• Policy Wizardry: Translate complex terms into human (and maybe even doggo) language so pet parents never feel lost in the jargon jungle.

Internal Collaboration and Feedback

• Feedback Loop Hero: Provide structured feedback from customer interactions to our product team, helping evolve our offerings based on real-life tales—er, tales.
• Remote Workflow Mastery: Own your day. Use digital tools to stay in sync with your team while enjoying a flexible work-life balance.

Ideal Candidate Profile

What Makes You a Perfect Fit

• Speak "fluent pet parent" and have a knack for making others feel calm and cared for.
• Know your way around insurance terms, but aren’t afraid to reimagine how they're communicated.
• Live for "aha!" moments when helping others understand their options.
• Are comfortable working across digital platforms in a remote environment.
• You should have a great sense of humor, sharp attention to detail, and a personality that lights up any chat thread.

Required Skills and Tools

Technical Proficiency

• Experience in pet insurance, property & casualty, or health insurance is a significant plus.
• Familiarity with CRM platforms (like HubSpot or Zendesk).
• Proficiency with Zoom, Google Workspace, Slack, and similar cloud-based collaboration tools.

Communication and Adaptability

• Strong written and verbal communication.
• Adaptable, coachable, and always ready to learn.

Work Culture and Environment

How We Work

We operate remotely, but never in isolation. Through asynchronous workflows and collaborative culture, you'll be free to build your schedule while staying connected with a community that celebrates pet birthdays (and yes, we do wear hats).

Emphasis on Creativity

Here, creativity isn’t optional—it’s essential. You’ll be encouraged to share new ideas, test bold strategies, and help build an insurance experience people genuinely enjoy interacting with.

Career Growth and Opportunities

Invest in Your Future

This isn’t a job where you punch in and tune out. This is a launchpad. We invest in team members' growth through coaching, mentorship, and skill-building opportunities.

Whether your passion is in operations, customer advocacy, marketing, or pet-tech innovation, we want to help you grow your career in the direction that makes your tail wag.

Call to Action

Ready to Jump In?

This is your moment to work remotely while staying emotionally connected, professionally challenged, and personally fulfilled.

🐕 If your idea of a dream job includes barking less and wagging more—plus a healthy dose of creativity, autonomy, and impact—we'd love to meet you.

Click "Apply Now" and help us lead the pack in pet insurance that cares.

Because here, every tail matters.