Remote Mortgage Collections Specialist

About the Role

Step into a vital position that bridges client care and financial resolution in the mortgage industry. As a Remote Mortgage Collections Specialist, you'll be part of a dynamic team that manages account follow-ups, resolves delinquent mortgage payments, and supports borrowers in navigating their repayment options. This is a growth-focused opportunity for professionals who are self-driven, resilient, and eager to contribute to a mission of financial empowerment.

Key Responsibilities

Proactive Loan Account Management

• Contact clients regarding late payments and determine the root causes of delinquency.
• Review account histories and communicate repayment terms clearly
• Engage clients across multiple channels: phone, email, and secure messaging platforms

Tailored Resolution Strategies

• Offer customized repayment plans and educate borrowers on available options.
• Collaborate with underwriters, loan officers, and loss mitigation teams to ensure alignment.
• Monitor follow-up activities and maintain precise records of borrower interactions.

Compliance & Documentation

• Ensure collection practices are aligned with federal and state regulations
• Maintain accurate, up-to-date borrower files and payment agreements
• Prepare documentation for escalated cases or potential foreclosure prevention

Performance Metrics & Reporting

• Track individual collection goals and team-based KPIs
• Analyze recurring trends in delinquencies to recommend process improvements
• Support internal audit reviews by supplying complete, timely documentation

Tools & Technology You’ll Use

• Mortgage servicing platforms (e.g., Black Knight MSP, Fiserv LoanServ)
• CRM and customer interaction systems for case tracking
• Cloud-based call systems with call recording and analytics
• Digital payment portals and automated scheduling tools

Working Environment

This is a fully remote position designed for focused, independent professionals. Our team thrives in a results-driven, supportive culture with open lines of communication and continuous learning. Expect a flexible work structure with daily virtual team huddles, one-on-one mentorship check-ins, and access to robust online resources.

You’ll be part of a collaborative virtual workspace that encourages knowledge sharing, process innovation, and peer recognition. We empower team members with regular feedback loops and leadership development workshops to help shape their long-term career journey. Our supportive management team is always available to assist, ensuring every specialist has the tools, insights, and encouragement they need to succeed. You won’t just be joining a team—you’ll join a community with a shared vision of financial fairness.

Ideal Candidate Profile

Skills and Competencies

• Strong interpersonal communication and conflict-resolution skills
• Highly organized with keen attention to detail
• Skilled at navigating an extensive portfolio of client accounts with consistency and poise
• Familiarity with FDCPA, RESPA, and TILA regulations

Qualifications

• Minimum of 2 years in mortgage collections, loan servicing, or financial customer service
• High school diploma or equivalent; post-secondary coursework in finance or business is a plus
• Experience using digital tools in a remote work setting

Growth Opportunities

Working as a Mortgage Collections Specialist provides an entry point into various career paths within mortgage operations. You’ll gain deep exposure to regulatory compliance, customer experience strategies, and account management best practices. Top performers often transition into roles such as Loss Mitigation Analyst, Loan Servicing Supervisor, or Compliance Coordinator.

Why Join Us?

Be part of an organization that puts borrowers first. We’re committed to fairness, transparency, and personalized financial solutions. Every interaction you manage helps someone preserve their home, rebuild their financial stability, or move forward confidently.

What You’ll Love:

• Fully remote work with scheduling flexibility
• Ongoing training, webinars, and peer mentorship
• Access to professional development stipends and certification opportunities
• An inclusive, mission-aligned culture where your voice matters

Take the Next Step in Your Career

If you’re ready to make a meaningful impact from the comfort of your home while growing your career in the financial services industry, we want to hear from you. Bring your empathy, tenacity, and economic insight to a team that values every client and every contribution.

Apply today and help borrowers find their path forward. Your next career milestone starts now.