Remote Billing Analyst Job Description

Join a Team That Puts People First

Imagine working in a space where your analytical mind meets a supportive environment that genuinely cares about your growth, inclusion, and well-being. As a Remote Billing Analyst, you won’t just crunch numbers; you’ll help shape a fair, transparent, and compassionate financial experience for customers across the globe. Here, we believe in equal opportunities, diverse perspectives, and the value every team member brings.

Our work culture is built on empathy and excellence. We foster an environment where respect, collaboration, and innovation thrive. Whether you're reconciling a complex invoice or streamlining our remote billing system, your contributions will matter deeply to our team, to our clients, and to the future we’re building together.

Annual Salary: $69,269

What You’ll Be Doing

Accurate Billing Operations

• Review, validate, and process invoices by company policy and client agreements.
• Reconcile discrepancies across customer accounts, using online billing portals and digital records.
• Prepare monthly billing summaries and ensure data consistency across platforms.
• Identify billing irregularities and propose timely resolutions

Financial Reporting & Analysis

• Generate billing-related performance metrics and contribute to financial planning efforts.
• Partner with finance and accounts receivable to ensure accurate posting and timely collections
• Perform data audits to enhance billing accuracy and streamline reporting
• Assist with quarterly forecasting by providing billing trends and analysis

Customer Communication

• Respond to customer inquiries with clarity, compassion, and a solution-oriented approach.
• Provide detailed breakdowns of invoices or billing schedules when requested.
• Escalate complex concerns to senior billing staff, ensuring quick and fair resolutions.

Process Improvement

• Recommend workflow changes to improve remote billing systems and procedures.
• Participate in virtual team brainstorming sessions to implement digital solutions.
• Collaborate with tech teams to test and improve billing automation tools

Your Work Environment: Empathy Meets Efficiency

Working remotely doesn't mean working alone. As part of our distributed team, you’ll have:

• Regular virtual check-ins that value your voice and well-being
• Tools and platforms designed for remote collaboration
• Peer support groups focused on personal development and shared challenges
• A culture that welcomes feedback and celebrates small wins

We emphasize inclusivity in everything we do—from team meetings to company-wide initiatives. You’ll be joining a place that champions your identity, honors your perspective, and values what makes you unique.

Tools & Tech You’ll Use

• Cloud accounting platforms such as QuickBooks Online or NetSuite
• Digital workflow systems like Asana, Trello, or Monday.com for project coordination
• Remote communication tools, including Slack, Zoom, and Microsoft Teams
• Data visualization software to support reporting and trend tracking

Who You Are

Required Qualifications

• Bachelor’s degree in Accounting, Finance, or a related discipline
• Minimum 2 years of experience in billing, invoicing, or accounts receivable roles
• Proficiency with cloud-based billing tools and spreadsheet applications
• Strong attention to detail and an analytical mindset

Preferred Attributes

• Previous experience in remote finance roles
• Familiarity with digital workflow automation tools
• A track record of improving billing accuracy and streamlining financial processes
• Comfortable managing tasks autonomously while staying aligned with broader team objectives

How We Support Our Team

We understand that our people are our most significant investment. Here’s how we nurture your success:

• Flexible scheduling to accommodate your lifestyle and needs
• Professional development programs tailored to remote employees
• Mental health days and resources to ensure emotional well-being
• Virtual social events that bring the team closer together

We strive to create an environment where all individuals feel welcomed, valued, and supported regardless of their unique backgrounds or perspectives. Whether you identify as neurodivergent, are returning to the workforce, or are pursuing a career change, you’re welcome here.

Your Career Path Starts Here

As a Remote Billing Analyst, your role will evolve with you. From participating in cross-functional projects to eventually mentoring new team members, there are numerous avenues for advancement. We believe in growing our people from within and will support you every step of the way.

Ready to Make a Difference?

If you're ready to bring clarity to complexity, compassion to customer communication, and integrity to every financial detail, we'd love to hear from you. Join us in creating a remote-first workplace where innovation meets inclusion.

Apply today and take the first step toward a career where your work truly matters.