E-Commerce Account Manager

Location: Remote

Salary: $111,431 per annum

Position Overview:

We seek a dynamic and experienced E-Commerce Account Manager to join our remote team. In this role, you will manage and optimize e-commerce accounts to drive revenue growth and enhance customer satisfaction. The ideal candidate will have a strong background in e-commerce, a proven track record of managing multiple accounts, and a strategic mindset to implement innovative solutions that meet both customer needs and company goals.

Key Responsibilities:

1. Account Management:
   • Develop and maintain strong relationships with key e-commerce clients, acting as the primary point of contact for account-related inquiries.
   • Regularly communicate with clients to understand their business objectives, challenges, and needs, providing tailored solutions and strategies for success.
   • Monitor and analyze account performance metrics, such as sales, traffic, and conversion rates, to assess and report on progress toward client goals.
2. Strategic Planning and Execution:
   • Collaborate with clients to develop comprehensive e-commerce strategies that align with their business goals and target audience.
   • Create and implement action plans to optimize product listings, improve site functionality, and enhance customer experience.
   • Develop and execute promotional campaigns, including seasonal sales, special offers, and new product launches, ensuring maximum impact and ROI.
3. Performance Monitoring and Reporting:
   • Track and analyze key performance indicators (KPIs) to assess the effectiveness of e-commerce strategies and initiatives.
   • Provide clients with regular performance reports and insights, highlighting successes, opportunities for improvement, and recommendations for future actions.
   • Identify trends and patterns in customer behavior and market conditions to inform strategic adjustments and new initiatives.
4. Cross-Functional Collaboration:
   • Work closely with internal teams, including marketing, product management, and customer service, to ensure seamless execution of e-commerce strategies and initiatives.
   • Coordinate with the content and design teams to develop engaging and effective product listings, advertisements, and website content.
   • Share insights and best practices with internal stakeholders to foster continuous improvement and innovation within the e-commerce function.
5. Problem Resolution:
   • Address and resolve any issues or challenges with e-commerce accounts, including technical problems, fulfillment issues, or customer complaints.
   • Proactively identify potential risks and develop contingency plans to mitigate any negative impact on account performance.
6. Market Research and Analysis:
   • Conduct market research to stay informed about industry trends, competitor activities, and emerging technologies.
   • Use market insights to recommend and implement strategies that enhance competitive advantage and drive business growth.

Qualifications:

• Experience: Minimum of 3-5 years of experience in e-commerce account management, digital marketing, or a related field. Proven track record of managing multiple e-commerce accounts and driving measurable results.
• Education: Bachelor’s degree in Marketing, Business Administration, or a related field. Advanced degrees or certifications in e-commerce or digital marketing are a plus.
• Skills:
  • Strong understanding of e-commerce platforms, digital marketing strategies, and online consumer behavior.
  • Excellent communication and interpersonal skills, with the ability to build and maintain client relationships effectively.
  • Analytical mindset with proficiency in using data to drive decision-making and performance improvement.
  • Ability to manage multiple projects simultaneously, with strong organizational and time-management skills.
  • Proficiency in relevant e-commerce and marketing tools like Google Analytics, CRM systems, and content management platforms.

Additional Information:

• This is a full-time remote position, offering flexibility in working hours.
• Candidates must have a reliable internet connection and a suitable home office setup.
• Occasional travel may be required for client meetings or industry events.

Why Join Us:

As an E-Commerce Account Manager, you will play a crucial role in shaping the success of our clients' e-commerce ventures. You will work with a talented and supportive team, leveraging your expertise to drive growth and innovation. We offer a competitive salary, professional development opportunities, and a collaborative work environment that values creativity and results.