HR Tech Support Specialist

Location: Remote

Salary: $63,162 per year

Job Overview:

We seek a proactive and detail-oriented HR Tech Support Specialist to join our team. This remote position requires a blend of technical expertise and strong interpersonal skills to provide top-notch support for our HR systems and tools. As an HR Tech Support Specialist, you will play a critical role in ensuring that our HR technology operates smoothly and efficiently, enhancing the overall experience for our employees and HR professionals.

Key Responsibilities:

1. HR Systems Support:
   • Provide technical support for HR systems, including HRIS (Human Resource Information Systems), applicant tracking systems (ATS), and performance management platforms.
   • Troubleshoot and resolve system issues, ensuring minimal disruption to HR operations.
   • Collaborate with HR and IT teams to address and resolve technical problems and improve system functionality.
2. System Maintenance and Upgrades:
   • Assist in the configuration, customization, and maintenance of HR technology systems.
   • Support system upgrades and patches, including testing and validating new features and functionalities.
   • Monitor system performance and user feedback to identify areas for improvement and ensure optimal system efficiency.
3. User Training and Support:
   • Develop and deliver training sessions using HR systems and tools for HR staff and employees.
   • Create and maintain user guides, FAQs, and other documentation to support system usage.
   • Act as a point of contact for user inquiries, providing timely and accurate solutions to technical issues.
4. Data Management and Reporting:
   • Ensure the accuracy and integrity of HR data within systems by performing regular audits and data validation.
   • Generate reports and analytics to support HR decision-making and strategic planning.
   • Collaborate with HR teams to develop and implement data management best practices.
5. Process Improvement:
   • Identify opportunities for process improvements and recommend solutions to enhance system performance and user experience.
   • Participate in project planning and execution for HR technology initiatives, including system integrations and enhancements.
   • Stay current with industry trends and best practices in HR technology to provide innovative solutions.
6. Compliance and Security:
   • Ensure HR systems comply with relevant regulations, policies, and data protection standards.
   • Implement and monitor security protocols to safeguard sensitive HR data and prevent unauthorized access.
   • Assist in preparing for audits and addressing compliance-related issues.
7. Collaboration and Communication:
   • Work closely with HR, IT, and other departments to understand system needs and requirements.
   • Provide clear and effective communication to stakeholders regarding system updates, issues, and resolutions.
   • Foster a collaborative environment to address and resolve complex technical challenges.

Qualifications:

• Bachelor’s degree in Information Technology, Human Resources, related field, or equivalent work experience.
• Minimum of 2 years of experience in a technical support role, preferably with a focus on HR systems.
• Strong understanding of HR technology, including HRIS, ATS, and performance management systems.
• Proficiency in troubleshooting technical issues and providing practical solutions.
• Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Experience with data management and reporting tools is a plus.
• Knowledge of data protection regulations and best practices in HR technology security.

Preferred Skills:

• Experience with specific HR software platforms (e.g., Workday, SAP SuccessFactors, ADP) is highly desirable.
• Certification in relevant technical or HR fields (e.g., CompTIA, SHRM) is a plus.
• Familiarity with project management methodologies and tools is beneficial.

Work Environment:

• This remote position allows you to work from any location with a stable internet connection.
• Occasional travel may be required for training or team meetings.

Benefits:

• Competitive salary of $63,162 per year.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Flexible work hours and a supportive remote work environment.
• Opportunities for professional development and career growth.

Suppose you are a motivated individual passionate about HR technology and a commitment to providing exceptional support. In that case, we encourage you to apply for this exciting opportunity to join our dynamic team as an HR Tech Support Specialist.