Online Benefits Advisor (Remote)

Annual Salary: $68,618
Position Type: Full-Time, Remote
Location: Remote, Work from Home
Department: Human Resources / Benefits Advisory

About the Role

We seek a dedicated and knowledgeable Online Benefits Advisor to join our team in a fully remote capacity. The ideal candidate will be an expert in employee benefits, with a strong understanding of benefit packages, insurance policies, and regulations surrounding them. This role is critical in helping employees and clients understand their benefits, ensuring compliance with legal standards, and providing advice tailored to individual needs.

Working from home, you will manage benefits consultations, explain benefits packages, and support employees or clients who have questions about their coverage options. You’ll also work closely with internal departments such as HR, payroll, and compliance to ensure all aspects of the benefits programs run smoothly.

This is an exciting opportunity for a professional passionate about positively impacting employee well-being and helping organizations optimize their benefits offerings.

Key Responsibilities

1. Benefits Consultation and Support

• Provide expert advice and guidance to employees and clients regarding benefits plans, including health, dental, vision, disability, life insurance, and retirement plans.
• Conduct personalized consultations to assist employees in making informed decisions about their benefits.
• Respond to timely and professional inquiries regarding claims, coverage, eligibility, and plan specifics.
• Help employees understand the differences between benefit options and assist them in selecting the plans that best suit their personal and financial needs.

2. Benefits Plan Management

• Review and analyze benefit programs to ensure they are competitive, cost-effective, and meet regulatory requirements.
• Monitor the status of employee benefit elections and ensure that all necessary documentation is completed and submitted on time.
• Collaborate with HR and payroll teams to ensure smooth processing of employee benefit selections and contributions.
• Proactively manage annual benefits enrollment periods and special events like life status changes.
• Work with vendors and insurance providers to resolve any benefit-related issues or discrepancies.

3. Education and Communication

• Develop and distribute educational materials like FAQs, benefit guides, and videos to help employees understand their benefits options.
• Conduct webinars, virtual presentations, and one-on-one sessions to explain benefit offerings during open enrollment or upon new employee onboarding.
• Provide ongoing communication to ensure employees remain informed about benefit updates, changes, or deadlines.
• Offer guidance on additional wellness programs or employee assistance plans that may complement the benefits package.

4. Compliance and Documentation

• Ensure all benefit programs comply with local, state, and federal regulations, including ACA, ERISA, FMLA, COBRA, and HIPAA.
• Maintain accurate records of employee benefit selections and ensure all documentation is up-to-date and filed appropriately.
• Provide reports to HR and management on benefit participation, costs, and trends.
• Stay updated on changes in laws and regulations that could impact employee benefit programs and advise the organization on necessary updates or changes.

5. Problem-Solving and Issue Resolution

• Serve as the primary contact for escalated employee benefits issues, including claims denials or misunderstandings.
• Act as a liaison between employees and benefit providers to resolve disputes, claim issues, or concerns.
• Provide problem-solving assistance for routine and complex benefit questions or issues, ensuring employee satisfaction and prompt resolution.

Qualifications and Skills

Educational Background

• A Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred.
• Certification in benefits administration or human resources (e.g., CEBS, PHR, or SHRM) is a plus.

Experience

• 2+ years of experience in benefits administration or advising, preferably in a remote environment.
• Knowledge of employee benefits programs, including health insurance, life insurance, disability coverage, retirement plans, and other voluntary benefits.
• Familiarity with federal and state regulations governing employee benefits, such as ACA, ERISA, and COBRA.

Skills and Competencies

• Excellent communication skills, both written and verbal, with the ability to convey complex information understandably.
• Strong problem-solving abilities and the ability to manage multiple priorities simultaneously.
• Detail-oriented with high accuracy in handling employee data and benefits information.
• Proficiency with benefits administration software, HRIS platforms, and virtual communication tools (e.g., Zoom, Teams, etc.).
• A high level of professionalism and confidentiality when dealing with employee records and sensitive information.

Why Join Us?

• Remote Work Flexibility: This fully remote role allows you to work from home while maintaining a good work-life balance.
• Competitive Salary: An attractive salary of $68,618 per year.
• Professional Development: Opportunities for ongoing training and career advancement in human resources and benefits administration.
• Collaborative Environment: Be part of a supportive team that values collaboration, continuous learning, and employee well-being.
• Impactful Work: Play a key role in helping employees understand and maximize their benefits, making a tangible difference in their lives.

How to Apply

If you’re passionate about employee well-being, have a solid understanding of benefits administration, and thrive in a remote work environment, we encourage you to apply for this exciting opportunity. Join our team and contribute to creating an excellent benefits experience for our employees and clients alike.