Online Crisis Intervention Counselor

Company: Naukri Mitra
Employment Type: Remote, Full-Time
Annual Salary: $100,090

About Us:
Naukri Mitra is a dedicated recruitment firm connecting talented professionals with opportunities that align with their skills and passions. We partner with organizations that prioritize impactful and meaningful work. We seek a compassionate and skilled Online Crisis Intervention Counselor to provide essential support and guidance to individuals facing challenging situations. This fully remote role offers the opportunity to make a significant difference in people’s lives from the comfort of your home.

Position Overview:
The Online Crisis Intervention Counselor will provide immediate support to individuals experiencing emotional distress, crises, or mental health challenges. This role requires exceptional empathy, active listening skills, and the ability to guide individuals toward solutions and resources. As a remote counselor, you will offer professional assistance through online platforms, ensuring timely and confidential support to those in need.

Key Responsibilities:

1. Crisis Intervention and Support:
   • Provide real-time emotional support and guidance to individuals experiencing crises.
   • Utilize evidence-based techniques to de-escalate situations and promote emotional stability.
   • Offer practical solutions and strategies to address immediate concerns.
2. Assessment and Evaluation:
   • Conduct thorough assessments to determine the nature and severity of the crisis.
   • Identify risk factors, including signs of self-harm or harm to others, and act promptly.
   • Develop safety plans and recommend appropriate follow-up actions.
3. Resource Referral:
   • Connect individuals with appropriate resources, such as local mental health services, support groups, or emergency services.
   • Maintain an up-to-date database of resources and referral options.
   • Provide clear and accurate information to individuals about available support options.
4. Confidentiality and Ethics:
   • Uphold strict confidentiality standards by legal and ethical guidelines.
   • Ensure a safe and non-judgmental environment for individuals seeking assistance.
   • Adhere to professional standards and maintain personal boundaries in all interactions.
5. Documentation and Reporting:
   • Maintain detailed and accurate records of interactions, assessments, and follow-up actions.
   • Prepare reports for management or supervisors as required.
   • Monitor trends and patterns in crises to identify areas for intervention improvement.
6. Community Education and Awareness:
   • Participate in outreach programs to raise awareness about crisis intervention services.
   • Develop online workshops and materials to educate individuals on coping strategies and mental health.
   • Collaborate with organizations to promote preventative measures and support programs.
7. Professional Development:
   • Stay informed about the latest research and best crisis intervention and mental health practices.
   • Participate in training programs, webinars, and peer support sessions to enhance skills.
   • Engage in self-care practices to maintain personal well-being and effectiveness in the role.
8. Collaboration and Teamwork:
   • Work closely with other counselors, social workers, and healthcare providers to deliver holistic support.
   • Participate in team meetings and case reviews to share insights and improve service quality.
   • Contribute to the development and implementation of organizational strategies and initiatives.

Skills and Qualifications:

• Bachelor’s or master’s degree in Psychology, Social Work, Counseling, or a related field.
• Certification or licensure in counseling or mental health (e.g., LPC, LCSW, or equivalent) is highly preferred.
• Proven experience in crisis intervention, mental health counseling, or a similar role.
• Strong understanding of mental health conditions, trauma-informed care, and de-escalation techniques.
• Exceptional communication and active listening skills.
• Proficiency in using online communication tools and platforms for counseling.
• Ability to handle high-pressure situations with professionalism and empathy.
• Commitment to continuous learning and adherence to ethical standards.

What We Offer:

• A competitive annual salary of $100,090.
• The flexibility of working remotely allows you to balance personal and professional commitments.
• Opportunities for professional growth and access to ongoing training programs.
• A supportive and collaborative team environment that values your contributions.
• The chance to make a meaningful impact by providing critical support to individuals in crisis.

Who Should Apply?

This role is ideal for compassionate and driven professionals committed to improving mental health outcomes and providing exceptional support during crises. We encourage you to apply if you thrive in challenging situations, have a strong sense of empathy, and are skilled in guiding individuals toward solutions.

Join Naukri Mitra and make a meaningful difference as an Online Crisis Intervention Counselor. Your expertise and compassion will provide hope and support to those who need it most, helping to shape brighter futures for individuals and communities alike.