Online LMS Implementation Specialist

Position Type: Full-Time, Remote
Annual Salary: USD 70,000

Position Overview:

As an Online LMS (Learning Management System) Implementation Specialist, you will be critical in successfully deploying and optimizing our clients' LMS platforms. This remote position requires a highly organized and technically proficient professional with extensive experience in LMS implementation, customization, and ongoing support. You will collaborate with various stakeholders, including instructional designers, IT professionals, trainers, and end-users, to ensure the LMS meets each client's unique needs.

Key Responsibilities:

1. LMS Implementation and Configuration:
   • Lead the end-to-end implementation process for new LMS platforms, including requirements gathering, system configuration, user account setup, and data migration.
   • Customize the LMS to meet client-specific needs, including branding, course structures, user roles, and access permissions.
   • Integrate the LMS with other enterprise systems, such as HRIS, CRM, and third-party content providers, ensuring seamless data flow and interoperability.
2. Client Consultation and Support:
   • Act as the primary point of contact for clients during the implementation process, providing expert guidance and support.
   • Conduct needs assessments to understand client objectives, user requirements, and existing infrastructure.
   • Offer best practices and strategic recommendations to optimize the LMS for client-specific training and development goals.
3. Training and Documentation:
   • Develop and deliver comprehensive training programs on how to effectively use the LMS for administrators, instructors, and end-users
   • Create detailed documentation to support ongoing user adoption and system maintenance, including user manuals, training guides, and troubleshooting procedures.
   • Provide post-implementation support, addressing issues or questions and ensuring clients can manage their LMS independently.
4. Project Management:
   • Manage multiple LMS implementation projects simultaneously, ensuring all timelines, budgets, and client expectations are met.
   • Coordinate with cross-functional teams to ensure a smooth implementation, including IT, instructional design, and customer support.
   • Monitor project progress, identify potential risks, and implement corrective actions to keep projects on track.
5. System Testing and Quality Assurance:
   • Perform rigorous testing of the LMS to identify and resolve any technical issues or bugs before client launch.
   • Ensure all system functionalities, including user authentication, course delivery, reporting, and integration points, are fully operational.
   • Collaborate with IT teams to implement system updates, patches, and enhancements as required.
6. Continuous Improvement and Innovation:
   • Stay current with industry trends, emerging technologies, and best practices in online learning and LMS platforms.
   • Continuously seek opportunities to enhance the LMS implementation process, improve system performance, and increase client satisfaction.
   • Propose and develop new features or custom solutions that clients can offer to meet their evolving needs.
7. Customer Relationship Management:
   • Build and maintain strong client relationships, ensuring their ongoing satisfaction and loyalty.
   • Gather client feedback to inform future product development and service improvements.
   • Identify opportunities for additional services, upgrades, or renewals, contributing to business growth.

Required Qualifications:

• Education:
  • Bachelor’s degree in Information Technology, Computer Science, Instructional Design, or a related field. Advanced degrees or relevant certifications (e.g., PMP, CSM, CompTIA Project+) are a plus.
• Experience:
  • Minimum of 3-5 years of experience in LMS implementation, preferably focusing on online learning environments.
  • Proven track record of successful LMS deployments and client satisfaction.
  • Experience with Moodle, Blackboard, Canvas, and other popular LMS platforms.
• Technical Skills:
  • Proficiency in LMS configuration, administration, and customization.
  • Strong understanding of SCORM, xAPI, and other e-learning standards.
  • Familiarity with database management, SQL, APIs, and system integrations.
  • Competency in project management tools like JIRA, Trello, or Microsoft Project.
• Soft Skills:
  • Excellent communication and interpersonal skills, with the ability to articulate technical concepts to non-technical audiences.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently in a remote environment, managing time and priorities effectively.
  • A client-focused mindset with a commitment to delivering high-quality service.

Working Conditions:

• Remote Work: This fully remote position requires a reliable internet connection and a suitable home office environment.
• Flexible Hours: While standard working hours are observed, some flexibility may be required to accommodate client time zones and project deadlines.

This role offers a unique opportunity to work with diverse clients, helping them enhance their online learning capabilities. The position provides room for professional growth, with opportunities to lead projects, develop new skills, and contribute to the success of innovative learning solutions.