Online Marketplace Manager
Job Type: Full-Time, Remote
Annual Salary: $111,431
Job Overview:
We seek a skilled and dynamic Online Marketplace Manager to oversee and enhance our company’s e-commerce presence across various third-party online marketplaces. In this role, you will manage product listings, optimize sales performance, and develop strategies that increase traffic and revenue. This remote position offers flexibility while requiring a high level of organization and initiative to collaborate across departments and drive success in the fast-paced world of e-commerce.
As the Online Marketplace Manager, you will work closely with the marketing, product development, logistics, and customer service teams to ensure seamless operations across all platforms. You will also monitor market trends, analyze sales performance, and make data-driven decisions to improve profitability and customer satisfaction. Your expertise in various online marketplaces, including Amazon, eBay, Walmart, and others, will drive brand visibility and expand our reach to new customers.
Key Responsibilities:
- Marketplace Management:
- Oversee and manage product listings, pricing, inventory, and order fulfillment on online marketplaces such as Amazon, eBay, Walmart, and others.
- Regularly update product information, images, and descriptions, and ensure that listings comply with marketplace guidelines.
- Monitor inventory levels and work with supply chain and logistics teams to avoid stockouts and ensure timely delivery of products.
- Coordinate with the customer service team to promptly address issues such as returns, exchanges, and customer complaints.
- Sales & Performance Optimization:
- Analyze marketplace performance metrics, including conversion rates, sales, and traffic data, and implement strategies to increase visibility and revenue.
- Conduct regular audits of product listings to ensure they are optimized for SEO and marketplace algorithms.
- Manage marketplace advertising campaigns (e.g., Amazon Sponsored Ads) to boost product visibility and drive sales.
- Work with the marketing team to create promotions, deals, and other sales-driving activities that enhance product visibility and conversion rates.
- Data Analysis & Reporting:
- Generate weekly, monthly, and quarterly performance reports, providing insights into sales trends, product performance, and competitive analysis.
- Identify opportunities for growth and expansion based on data analysis, including the potential to explore new marketplaces or product categories.
- Track and report on the impact of pricing strategies, promotions, and advertising campaigns to optimize ROI and profitability.
- Strategic Development:
- Collaborate with cross-functional teams to develop and implement long-term strategies for online marketplace growth.
- To ensure the brand remains competitive, stay updated on changes in marketplace policies, consumer behavior, and competitor activity.
- Proactively seek new sales channels and opportunities to expand the brand’s presence and customer base.
- Work with the product development team to identify opportunities for enhancements, new product launches, and improvements based on marketplace performance and customer feedback.
- Inventory & Fulfillment Coordination:
- Monitor marketplace-specific inventory needs and coordinate with the fulfillment team to ensure timely restocking.
- Resolve any issues related to order fulfillment, delays, or discrepancies between inventory levels and marketplace data.
- Implement strategies to reduce fulfillment costs and improve efficiency while maintaining high customer satisfaction.
- Marketplace Compliance:
- Ensure that all product listings, pricing, and promotions comply with marketplace policies and regulations.
- To avoid disruptions to sales, address any issues related to listing suspensions, policy violations, or customer disputes on time.
- Develop and maintain relationships with account managers and support teams at major online marketplaces to resolve issues quickly and efficiently.
- Team Collaboration & Leadership:
- Led and mentored junior team members, providing guidance and support in marketplace management tasks.
- Foster a continuous improvement and innovation culture by encouraging the team to share new ideas, tools, and best practices.
- Coordinate with the customer support, logistics, and marketing teams to ensure goal alignment and seamless execution of marketplace strategies.
Required Qualifications:
- Experience: Minimum 3-5 years of experience managing online marketplaces (Amazon, eBay, Walmart, etc.), with a proven track record of driving sales growth and improving marketplace performance.
- Skills: Strong understanding of marketplace algorithms, SEO best practices, and marketplace advertising platforms (e.g., Amazon Sponsored Ads, eBay Promoted Listings).
- Analytical Abilities: I have excellent analytical and problem-solving skills, including the ability to analyze data, draw insights, and make data-driven decisions.
- Technical Proficiency: Proficiency with e-commerce management tools (e.g., Helium 10, Jungle Scout, ChannelAdvisor), as well as advanced Excel or Google Sheets skills for reporting and data analysis.
- Communication: Strong communication skills, both written and verbal, to effectively collaborate with cross-functional teams and external stakeholders.
- Attention to Detail: Exceptional attention to detail, with the ability to manage multiple tasks, prioritize workload, and meet deadlines.
Preferred Qualifications:
- Familiarity with global marketplaces, including EU and Asian e-commerce platforms.
- Experience in a fast-paced environment, managing high SKU counts and large volumes of transactions.
- Knowledge of digital marketing techniques and tools (e.g., Google Ads, Facebook Ads) that complement marketplace sales strategies.
- A bachelor’s degree in marketing, business, or a related field is preferred but not required.
Why Join Us:
This is a unique opportunity to join a dynamic, growth-oriented team in a fully remote role. We offer competitive compensation, including an annual salary of $111,431 and opportunities for career advancement. As an Online Marketplace Manager, you will play a critical role in shaping the future of our brand’s e-commerce strategy and driving success across major online sales platforms.
