Remote E-commerce CRM Manager

Recruitment Firm: Naukri Mitra
Employment Type: Full-Time, Remote
Annual Salary: $113,595

About Us
Naukri Mitra is a leading recruitment firm that connects top talent with outstanding career opportunities. We are excited to announce an opening for the Remote E-commerce CRM Manager position. This role is an exceptional opportunity for a customer relationship expert to significantly impact the fast-paced e-commerce industry while working from anywhere.

Job Summary
As a Remote E-commerce CRM Manager, you will oversee and optimize the customer relationship management (CRM) strategies for an e-commerce business. Your role will focus on improving customer engagement, increasing retention rates, and driving revenue through data-driven CRM initiatives. You will work closely with marketing, sales, and technical teams to create seamless customer experiences and implement innovative CRM solutions tailored to the unique needs of an e-commerce audience.

Key Responsibilities

• CRM Strategy Development:
  • Develop and implement CRM strategies that enhance customer acquisition, retention, and loyalty.
  • Align CRM objectives with broader e-commerce business goals to ensure a cohesive approach to customer engagement.
  • Utilize data analytics to understand customer behavior and inform strategic decisions.
• Campaign Management:
  • Design, execute, and monitor CRM campaigns, including email marketing, SMS, and in-app messaging.
  • Personalize communication to various customer segments to maximize engagement and conversions.
  • Continuously optimize campaigns based on performance metrics and feedback.
• Customer Journey Optimization:
  • Map and analyze customer journeys to identify pain points and opportunities for improvement.
  • Collaborate with UX/UI designers to enhance customer experience across touchpoints.
  • Ensure seamless integration of CRM initiatives with e-commerce platforms.
• Data Analysis and Reporting:
  • Leverage customer data to generate actionable insights for improving CRM strategies.
  • Monitor key performance indicators (KPIs) such as customer lifetime value, churn rate, and conversion rates.
  • Prepare detailed reports and presentations for stakeholders, highlighting CRM outcomes and opportunities.
• Technology and Tools Management:
  • Manage CRM software and tools to ensure efficiency and scalability.
  • Work with IT and development teams to integrate CRM platforms with e-commerce systems.
  • Stay updated on CRM technologies and trends to maintain a competitive edge.
• Collaboration and Leadership:
  • Partner with marketing teams to align CRM efforts with promotional and branding strategies.
  • Coordinate with customer service teams to ensure a unified customer support and satisfaction approach.
  • Lead and mentor a team of CRM professionals, fostering a culture of innovation and excellence.
• Customer Feedback Integration:
  • Gather and analyze customer feedback to identify needs and preferences.
  • Use feedback to refine CRM strategies and improve customer satisfaction.
  • Develop processes for incorporating feedback into product and service development.
• Compliance and Data Privacy:
  • Ensure CRM strategies comply with data privacy regulations such as GDPR and CCPA.
  • Implement best practices for data security and ethical use of customer information.

Qualifications and Skills

• Bachelor’s degree in Marketing, Business Administration, IT, or a related field.
• Proven experience in CRM management, preferably within the e-commerce sector.
• Proficiency in CRM platforms such as Salesforce, HubSpot, or similar tools.
• Strong analytical skills and the ability to interpret complex customer data.
• Exceptional communication and leadership abilities.
• Experience with email marketing, segmentation, and automation.
• Understanding of e-commerce platforms, customer journeys, and user experience principles.
• Knowledge of data privacy regulations and compliance best practices.

What We Offer

• Competitive annual salary of $113,595.
• Fully remote work environment, offering flexibility and work-life balance.
• Opportunities for professional growth and leadership development.
• The chance to influence the customer experience of a thriving e-commerce business.
• A supportive and collaborative team culture.

Ideal Candidate Profile

The ideal candidate is a strategic thinker and data-driven professional passionate about enhancing customer relationships in e-commerce. You excel at designing and implementing innovative CRM strategies that deliver measurable results. Your ability to lead teams, interpret customer data, and create engaging experiences makes you an invaluable asset to any organization.

Suppose you’re ready to take your career to the next level as a Remote E-commerce CRM Manager. In that case, Naukri Mitra invites you to join a team that values innovation, collaboration, and excellence. This is your opportunity to make a lasting impact on the e-commerce industry while enjoying the flexibility of remote work.