Remote E-commerce Manager

Organization: Naukri Mitra

Location: Remote

Salary: $77,129 annually

About Us:
Naukri Mitra is a trusted recruitment firm that matches talented professionals with rewarding career opportunities. We take pride in connecting innovative companies with exceptional candidates, empowering them to achieve their goals. We seek a skilled and dynamic Remote E-commerce Manager for an exciting opportunity with an e-commerce client.

Position Overview:
The Remote E-commerce Manager will oversee all aspects of the online retail operation, ensuring the smooth functioning of e-commerce platforms, driving sales growth, and delivering an exceptional customer experience. This role demands a strategic thinker with a deep understanding of e-commerce trends, digital marketing strategies, and operational excellence.

Key Responsibilities:

1. Strategic Planning and Execution:
   • Develop and implement comprehensive e-commerce strategies to drive traffic, conversion rates, and revenue.
   • Analyze market trends and competitor activities to identify growth opportunities.
   • Define short-term and long-term goals aligned with the company’s objectives.
2. Platform Management:
   • Oversee the management and maintenance of e-commerce platforms, ensuring they are user-friendly, secure, and up-to-date.
   • Collaborate with IT teams to address technical issues and optimize platform performance.
   • Ensure seamless integration of payment gateways, inventory management systems, and other essential tools.
3. Digital Marketing:
   • Planned and executed digital marketing campaigns, including SEO, PPC, social media, and email marketing, to increase online visibility and sales.
   • Utilize data analytics to measure campaign effectiveness and adjust strategies accordingly.
   • Drive customer acquisition, retention, and engagement through personalized marketing initiatives.
4. Product Management:
   • Manage online product catalogs, ensuring accurate descriptions, pricing, and inventory levels.
   • Collaborate with product development and procurement teams to introduce new products.
   • Monitor product performance and optimize listings for better search rankings and conversions.
5. Customer Experience:
   • Ensure an exceptional shopping experience through efficient website design, navigation, and customer support.
   • Address customer inquiries, complaints, and feedback promptly to maintain high satisfaction.
   • Develop loyalty programs and promotional campaigns to enhance customer retention.
6. Performance Analysis and Reporting:
   • Track and analyze key performance indicators (KPIs) such as sales, traffic, conversion rates, and customer satisfaction.
   • Generate detailed reports for stakeholders, highlighting achievements, challenges, and actionable insights.
   • Leverage analytics tools to make data-driven decisions and improve e-commerce performance.
7. Team Collaboration and Leadership:
   • Work closely with cross-functional teams, including marketing, IT, supply chain, and customer service.
   • Provide leadership and guidance to e-commerce team members, fostering a culture of innovation and collaboration.
   • Identify training and development needs to enhance team performance and skill sets.
8. Compliance and Risk Management:
   • Ensure compliance with legal and regulatory requirements for online sales, data protection, and customer privacy.
   • Develop contingency plans to address potential risks, such as cybersecurity threats and supply chain disruptions.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field; Master’s degree preferred.
• 5+ years of experience in e-commerce management, with a proven track record of driving growth and profitability.
• Expertise in e-commerce platforms such as Shopify, Magento, WooCommerce, or similar systems.
• Proficiency in digital marketing tools and analytics platforms like Google Analytics, SEMrush, and Mailchimp.
• Strong analytical and problem-solving skills, with the ability to interpret data and develop actionable insights.
• Excellent communication and interpersonal skills, with the ability to work effectively in a remote team environment.
• Knowledge of UX/UI principles and website optimization techniques.
• Familiarity with supply chain and inventory management processes.
• Certification in e-commerce or digital marketing is a plus.

Why Join Us?

• Flexibility: Work remotely from anywhere while managing a dynamic and innovative e-commerce operation.
• Growth Opportunities: Be part of a forward-thinking team that values professional development and career advancement.
• Impact: Play a key role in shaping the online presence and success of a growing e-commerce business.
• Competitive Compensation: Enjoy a competitive salary of $77,129 annually and additional benefits.
• Collaborative Culture: Join a team that fosters creativity, innovation, and collaboration in a remote work environment.

Application Process:

If you are a results-oriented professional passionate about e-commerce and ready to make an impact, we encourage you to apply. This is your opportunity to work with a supportive and innovative team, managing cutting-edge e-commerce operations while having the flexibility of remote work. Join Naukri Mitra in driving success and innovation in the e-commerce industry.