Remote Employee Assistance Program Manager

Location: Remote

Position Type: Full-time

Salary: $94,354 annually

Overview:

We are seeking a skilled and dedicated Remote Employee Assistance Program Manager to lead and enhance our Employee Assistance Program (EAP). This role involves overseeing the development, implementation, and management of our remote EAP, ensuring it effectively supports our diverse workforce. As a key member of our HR team, you will work closely with employees and managers to promote a positive work environment and address various personal and professional challenges that may impact employee performance and well-being.

Key Responsibilities:

1. Program Development and Management:
   • Design and implement a comprehensive remote EAP tailored to the needs of our global workforce.
   • Develop and manage the program's policies, procedures, and guidelines to ensure alignment with organizational goals and compliance with applicable regulations.
   • Continuously assess and enhance the EAP offerings based on employee feedback, industry best practices, and emerging trends.
2. Employee Support and Counseling:
   • Provide direct support and guidance to employees seeking assistance through the EAP, addressing personal, work-related, and mental health concerns.
   • Coordinate with external counselors, therapists, and support services to offer appropriate resources and referrals.
   • Develop and deliver workshops, webinars, and training sessions on various topics related to employee well-being and mental health.
3. Data Management and Reporting:
   • Monitor and analyze program usage and effectiveness, compiling data and generating reports for senior management.
   • Use data-driven insights to identify areas for improvement and make recommendations to enhance program effectiveness.
   • Ensure confidentiality and privacy of employee data by legal and ethical standards.
4. Stakeholder Collaboration:
   • Work closely with HR partners, managers, and leadership to promote the EAP and integrate it into broader organizational strategies.
   • Provide training and support to managers and supervisors on identifying and addressing employee needs and utilizing the EAP effectively.
   • Act as a liaison between employees and external support services, ensuring seamless communication and resolution of issues.
5. Program Promotion and Engagement:
   • Develop and execute strategies to promote awareness and engagement with the EAP among employees.
   • Create and distribute communication materials, such as newsletters and informational resources, to keep employees informed about available services.
   • Conduct outreach activities and surveys to gauge employee satisfaction and gather feedback on program services.
6. Compliance and Best Practices:
   • Stay up-to-date with industry standards, legal requirements, and best practices related to employee assistance and mental health support.
   • Ensure the EAP adheres to all relevant regulations and compliance standards.
   • Collaborate with legal and compliance teams to address any issues or concerns related to the program.

Qualifications:

• Bachelor’s degree in Human Resources, Psychology, Social Work, or a related field. Master’s degree or professional certification (e.g., Licensed Clinical Social Worker) preferred.
• Proven experience in managing employee assistance programs, mental health services, or related fields, preferably in a remote or virtual environment.
• Strong understanding of employee well-being, mental health, and counseling practices.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with employees at all levels.
• Demonstrated ability to analyze data, generate reports, and make data-driven decisions.
• Highly organized with strong project management skills and attention to detail.
• Ability to work independently and manage multiple priorities in a remote work setting.
• Proficient in using digital tools and platforms for communication, data management, and program delivery.

Benefits:

• Competitive salary of $94,354 annually.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off and holiday schedule.
• Professional development opportunities and career growth support.
• Flexible work hours and a supportive remote work environment.

Application Process:

To apply for the Remote Employee Assistance Program Manager position, please submit your resume and a cover letter outlining your qualifications and experience relevant to this role. We look forward to reviewing your application and exploring the potential for you to join our team.