Remote Health Insurance Customer Service Representative

Annual Salary: $48,409

Make an Impact. Take Charge of Your Future.

Are you ready to make a real difference in people's daily lives, all from the comfort of your home? Step into a fulfilling career as a Remote Health Insurance Customer Service Representative and become a vital part of an industry that's changing lives and shaping the future of healthcare support.

We’re on a mission to create better, more compassionate customer experiences in the health insurance space, and we’re growing fast. Our team is built on empathy, dedication, and forward-thinking innovation. This position goes beyond managing inquiries—it’s about forging genuine connections, resolving meaningful issues, and earning trust through every interaction.

Why This Role Matters

Be the Voice of Assurance and Support

• Help members understand their health insurance plans
• Assist during moments of stress and confusion with empathy
• Clarify policies and procedures in simple, reassuring language

Influence Positive Healthcare Outcomes

• Provide essential support in navigating complex healthcare systems
• Guide individuals to confidently understand and choose their coverage

Key Responsibilities

Daily Member Support

• Deliver high-quality, empathetic service via phone, email, and chat
• Explain health benefits, claims statuses, and coverage options clearly

Issue Resolution and Escalation

• Address and resolve billing and policy concerns with accuracy
• Escalate complex or sensitive issues to internal teams as needed

Documentation and Compliance

• Accurately log all interactions and details using CRM software
• Follow HIPAA guidelines and industry regulations

Work Environment That Works for You

Remote-First Culture

• Work from anywhere in the U.S.
• Enjoy set schedules that promote work-life balance
• Engage with a collaborative virtual team culture

Supportive Leadership

• Receive mentorship from managers focused on your development
• Become part of a culture rooted in integrity, clarity, and collaboration

Exciting Perks That Power Your Passion

Comprehensive Compensation and Benefits

• 💼 Competitive annual salary of $48,409
• 🎓 Paid training and professional development opportunities
• 🛌 Ample paid leave and adaptable work hours that fit your lifestyle

Career Advancement and Community

• 🚀 Pathways into leadership, compliance, and policy analysis
• 🤝 Inclusive, engaging virtual team events and recognition programs
• 💼 Comprehensive health, dental, and vision insurance
• ⚖️ 401(k) with company match

Tools and Technology That Elevate Your Work

Modern Platforms and Systems

• Cloud-based CRM for efficient documentation
• Secure VoIP tools for seamless communication
• Real-time collaboration software for team connection
• Self-service customer portals to streamline inquiries

Ready-to-Go Equipment

• Company-provided hardware and software to ensure productivity from day one

Who You Are

Ideal Candidate Profile

• Compassionate communicator with strong problem-solving skills
• Positive, patient, and purpose-driven professional

Core Strengths

• Fast learner in dynamic, detail-oriented environments
• Strong sense of ownership and accountability

Qualifications

Education and Experience

• High school diploma or equivalent required
• 1+ years in customer service (health insurance preferred)

Skills and Requirements

• Strong verbal and written communication
• Familiarity with health insurance terms (deductibles, co-pays, premiums)
• Experience with CRM tools and email platforms
• A stable internet connection and a focused space to work effectively

Growth Opportunities

Career Progression Paths

• Move into roles in customer success, operations, compliance, or leadership
• Gain access to mentorship and training tailored to your goals

Take the Leap. Make the Change.

We seek passionate, driven individuals who want meaningful work in a supportive, growth-focused environment. If you're seeking a role where your voice matters, your work has purpose, and your future has potential, this is it.

Your dedication to customer service will strengthen our mission and shape the future of healthcare support. Join a workplace where compassion and capability converge.

This is your chance to grow with a forward-thinking company that values your contributions and believes in investing in your career. From day one, you’ll be a key player in a community that celebrates service excellence and rewards initiative. You bring the passion—we'll provide the platform for success.

Your next big opportunity awaits—apply now!