Remote Insurance Quality Assurance Analyst

Championing Inclusive Excellence in Insurance Operations

If you're passionate about transforming processes and meaningfully enhancing customer experiences, this is your invitation to step into a role where your analytical talents contribute to a broader mission. As a Remote Insurance Quality Assurance Analyst, you’ll ensure that standards are met and help build a culture rooted in integrity, empathy, and collaboration.

We believe quality assurance isn't just about compliance—building trust, creating accessible insurance solutions, and empowering our diverse policyholders and team members. If you’re driven by excellence, motivated by values, and inspired by inclusive teamwork, we’d love to welcome you aboard.

Key Responsibilities and Daily Impact

Core Duties

• Monitor and evaluate inbound and outbound insurance operations for accuracy, policy compliance, and service quality.
• Develop QA metrics and scorecards to assess call handling, claim resolutions, and underwriting evaluations.
• Use reporting tools to identify trends, gaps, and opportunities across our remote insurance workflows.
• Conduct root cause analysis to identify systemic quality issues and recommend improvement plans.

Collaborative Activities

• Collaborate with claims adjusters, underwriters, and support teams to maintain consistency and promote shared accountability.
• Partner with training and development teams to shape learning modules tailored to emerging QA challenges.
• Participate in remote QA audits and facilitate feedback loops with department leads.

Tools & Evaluation Systems

• Leverage tools like Tableau, Excel, and cloud-based insurance CRM systems to support your evaluations.

Our People and Culture

Who You'll Work With

You’ll be part of a cross-functional QA team that celebrates diverse thinking, nurtures career growth, and thrives on transparency. Communication is clear, feedback is kind, and respect is mutual—regardless of location or role. Together, we move the dial on what quality assurance can mean in modern insurance ecosystems.

A Culture of Belonging

Here, remote doesn’t mean removed. Our culture flourishes across borders because we center connection, psychological safety, and empathy. We uplift voices, welcome questions, and allow every team member to contribute to strategic conversations.

We’ve supported single parents transitioning into tech, veterans re-entering civilian careers, and professionals returning after a career break. Inclusion isn’t a buzzword—it’s how we build our best work.

Tools and Technology Ecosystem

Platforms That Power Your Work

• Insurance QA platforms with speech/text analytics
• Cloud-based CRM and document management systems
• Project tracking through platforms like Jira and Asana
• Secure VPN and productivity suites for remote analysts

Desired Skills and Qualifications

What You Bring

• 3+ years in a quality assurance role, ideally in insurance or healthcare claims
• Firm grasp of insurance operations and regulatory standards
• Experience with remote work and digital QA tracking tools
• Ability to translate complex findings into accessible recommendations
• Excellent written and verbal communication
• A high EQ, because how you say it is just as important as what you say
• Commitment to being part of a diverse team where inclusion is celebrated

Career Advancement and Learning

Your Growth Path Forward

We don’t just hire for this job—we invest in your future. From internal mobility programs to mentorship from seasoned QA leaders, you’ll find endless opportunities to upskill, take on stretch assignments, and shape your trajectory.

Internal Development Resources

• Inclusive leadership development programs
• Cross-functional project assignments
• Professional certifications supported by the company

Compensation and Benefits

What We Offer

• Annual Salary: $102,425
• Remote work flexibility with tailored support
• Generous PTO and paid wellness days
• Inclusive family leave and adoption assistance
• Health, dental, and vision plans with mental health coverage
• Equity in the company for long-term impact

Call to Action

Your Next Step—Apply with Confidence

We know that confidence can sometimes prevent people from applying. But there’s no such thing as a “perfect” candidate. If this role sparks your interest and your values align with ours, we encourage you to apply—even if your resume doesn’t match every requirement. We’re committed to building a diverse, talented team and providing equal opportunity to all.

Make your mark from anywhere. Apply today and join an inclusive workplace where your expertise shapes the future of quality assurance.