🌐 Remote IT Process Improvement Consultant

💼 Position Type: Full-Time | 📍 Location: Remote | 💰 Salary: $176,500 per year

🧭 About the Role

Do you thrive on identifying opportunities for operational excellence and driving technology-enabled transformation? We’re looking for a Remote IT Process Improvement Consultant who solves complex problems, energizes teams, and advocates for inclusive workplaces where everyone is valued. This is not just a technical role—it’s a mission to redefine how IT can enhance collaboration, efficiency, and organizational success.

In this strategic position, you will examine IT operations, uncover gaps, and develop innovative process solutions that align with company goals. You’ll engage with colleagues from various departments, share insights, and introduce practical, forward-thinking, and user-focused systems. We’re looking for someone who blends analytical expertise with a collaborative mindset and a sincere passion for uplifting others.

This remote role offers the opportunity to influence change at scale while being part of a progressive, people-first culture that values diverse experiences and bold thinking. From crafting new frameworks to leading impactful transformations, your work will help teams thrive in the digital age.

🌟 Why Join Us?

We believe that a healthy workplace is one where people feel they belong, are heard, and are supported. That belief guides how we work, support our team, and design our systems. As part of our mission to create an inclusive workplace, we offer:

• 🔸 Diverse Teams – We actively foster a workplace that values backgrounds, experiences, and perspectives from all walks of life.
• 🟠 Work-Life Harmony – We support a balanced schedule with flexible hours and asynchronous collaboration, allowing you to thrive personally and professionally.
• 🟣 Growth Mindset – We prioritize internal mobility, mentorship, and skill-building to help you flourish in your career.
• 🟢 A Culture of Belonging – Open communication, mutual respect, and compassion form the backbone of our team dynamic.
• 🔵 Tech-Forward Innovation – We encourage innovation and experimentation, leveraging modern platforms to make your work more efficient and rewarding.

🛠️ Key Responsibilities

As a remote IT process improvement consultant, you will lead the evaluation and enhancement of our IT infrastructure and procedures. Your primary responsibilities will include:

✨ Analyze and Enhance IT Workflows

• Review and assess existing systems for potential inefficiencies and improvement opportunities.
• Use data analysis, process modeling, and strategic evaluations to guide recommendations.
• Prepare diagnostic reports and solution roadmaps for leadership and implementation teams.

✨ Partner with Multidisciplinary Teams

• Act as a reliable resource to teams across the organization, delivering targeted guidance on process improvements.
• Facilitate group discussions and input-gathering sessions that promote inclusiveness and innovation.
• Ensure initiatives align with company-wide priorities and adapt to the needs of various stakeholders.

✨ Deliver Scalable and Sustainable Solutions

• Introduce effective solutions that support performance optimization and long-term scalability.
• Incorporate innovative automation tools and integration frameworks to streamline daily operations.
• Apply recognized methodologies such as Lean, Agile, and Six Sigma to foster rapid yet thoughtful change.

✨ Build a Culture of Iteration and Learning

• Develop toolkits, playbooks, and resources to support adopting new processes.
• Host team learning sessions and reflect on outcomes for ongoing growth.
• Create safe spaces for feedback and ensure all voices are acknowledged during improvement efforts.

✨ Evaluate Results and Drive Progress

• Define metrics that communicate the success of implemented changes.
• Provide regular updates to stakeholders through dashboards, presentations, and insights reports.
• Use lessons learned to inform future projects and optimize operations continuously.

✅ What You Bring

We’re excited to meet someone who brings experience, enthusiasm, and heart. If the following describes you, you may be a great fit:

• 🟡 5+ years of professional experience in IT process improvement, business analysis, or consulting.
• 🔵 Strong familiarity with IT frameworks and standards, including ITIL, Lean, Six Sigma, and Agile.
• 🟢 Experience with cloud platforms (e.g., AWS, Azure, Google Cloud), project management systems, and automation tools.
• 🟣 Strong collaboration skills and the capacity to express ideas clearly to colleagues from various professional backgrounds.
• 🟠 Analytical acumen to translate complex data into actionable insights and strategies.
• 🔸 Demonstrated commitment to inclusion and enthusiasm for working with a diverse team.

🎉 A Story That Inspires Us

We recently supported a team in South America that struggled with fragmented IT workflows, inconsistent communication, and delayed project timelines. One of our consultants stepped in, facilitated biweekly improvement check-ins, and built trust by listening deeply to team concerns. By introducing a collaborative ticketing system, providing training resources, and empowering local team leads, they reduced workflow bottlenecks and increased project delivery speed by 42%—without overhauling the entire infrastructure. This is the kind of empathetic transformation we value.

🎓 Preferred Qualifications

While these are not mandatory, the following qualifications will give you an added advantage:

• 🔵 A Bachelor’s or Master’s degree in IT, Computer Science, Business Administration, or a related field.
• 🟣 Industry certifications such as PMP, Lean Six Sigma Green/Black Belt, ITIL v4, or Certified Scrum Master (CSM).
• 🟢 Experience working in global remote teams or multicultural environments.
• 🟠 Prior involvement in change management, digital transformation, or innovation-focused roles.

🤝 Our Commitment to You

We are committed to fostering a respectful and fair environment as an equal-opportunity employer. We embrace different identities, cultures, and viewpoints and proudly provide a workspace where authenticity is celebrated. We regularly review our internal culture and policies to create a more welcoming, accessible, and empowering experience for everyone.

🚀 Perks & Benefits

We want you to thrive both in and out of the workplace. That’s why we offer a competitive suite of benefits, including:

• 🟣 Comprehensive health, dental & vision insurance plans for you and your dependents
• 🔵 Generous PTO, paid holidays, and designated wellness days
• 🟢 Annual learning and development stipends
• 🟠 A one-time home office setup reimbursement
• 🔸 Ongoing team-building events, learning forums, and celebration moments

💌 Ready to Apply?

We know that no two journeys are alike. We invite you to apply if this role matches your experience and aspirations. Even if you don’t meet every qualification, we’d still love to hear your story.

We’d love to hear your story—apply today! Your expertise, passion, and vision could be what we need to take our IT process improvement strategy to the next level.

✨ Let’s shape the future of IT—together.