Remote IT Service Delivery Consultant – Remote

Deliver Seamless Service. Make Technology Work for People—Wherever You Are.

Ever noticed how the best IT support feels effortless? As a Service Delivery Consultant, you’ll be the reason clients trust their systems and teams stay productive. You’ll step in when details matter most—making sure every process, every handoff, and every support request leads to a smoother day for everyone involved.

🏆 Why Your Impact Sticks

• Every conversation with you makes tech feel personal, approachable, and valuable.
• Your focus goes beyond uptime—you make sure every solution actually solves a problem for a real person.
• Teams move quickly, but you keep the bigger picture in view—quality, consistency, and outcomes that last.

⚡ Where You Make the Difference

• Guide service projects from onboarding through everyday support, always focused on what the client needs most.
• Partner with engineers, business leaders, and support so every solution is right for the moment.
• Shape onboarding and training so users hit the ground running with confidence, not confusion.
• Build the right metrics to track what matters—user happiness, process speed, and business results.
• Recommend improvements, automate the repeatable, and share practical tips that teams actually use.

🛠️ How You Deliver Results

• Oversee every phase of the service lifecycle, from solving issues to rolling out changes and tracking what happens next.
• Use feedback and real-world data to spot bottlenecks before anyone else notices.
• Keep remote teams in sync with Notion, Jira, Slack, and whatever tool gets the job done.
• Always represent the customer’s view—your empathy turns a routine support ticket into a moment of trust.
• Share what you learn, build simple playbooks, and help everyone level up.

💡 What Makes You Stand Out

• You explain support challenges in plain language, no matter the channel or audience.
• Background in managing service delivery, support, or onboarding in a remote setting.
• You know how to measure service quality, coach others, and make improvement real.
• Comfortable working with cloud platforms and automation tools.
• You’re calm in a crisis and always looking for a way forward.
• Teams count on you to motivate, clarify, and keep things moving.

🧰 Your Toolkit

• Skilled with ITSM tools (ServiceNow, Jira Service Management), cloud solutions, and process automation.
• Quick with Notion, Slack, and whatever collaboration tools the team needs.
• Know what matters about customer experience, digital transformation, and agile workflow.
• Always learning, always sharing—never stuck in yesterday’s solutions.

🌱 Growth, Support & Remote Work

• Work how and where you work best—flexibility is a given.
• Get support from a team that values your ideas, helps you grow, and never stops learning.
• Bring your curiosity—feedback is welcome, progress is shared, and every win counts.
• Your work will make things better for real clients, every day.

💸 Compensation & Benefits

• Annual salary: $92,199
• Health, dental, and vision coverage designed for remote teams
• Paid time off, wellness stipends, and home office support
• We trust you to manage your time—outcomes are what count

🔥 Ready to Make Service Delivery Effortless?

If you’re excited about helping people, solving real problems, and making technology work in the real world, we want to meet you. Let’s raise the bar together—wherever you’re working from.