Remote Life Insurance Billing Specialist

Introduction to a Career with Purpose

Are you someone who takes pride in precision, values empathy, and enjoys being part of a mission-driven team? Join us as a Remote Life Insurance Billing Specialist, where your organizational skills and dedication to service excellence help support lives and legacies. In this role, you won’t just process numbers; you’ll play an essential part in assisting policyholders to maintain the financial security they count on. Our inclusive workplace values people from all walks of life and fosters a culture where everyone belongs.

Why This Role Matters

Billing accuracy is the foundation of trust in the life insurance industry. As a Billing Specialist, you ensure that every premium transaction is handled carefully, every inquiry is met with clarity, and every account remains in good standing. This remote-first position allows you to contribute meaningfully from anywhere while staying connected to a collaborative and supportive team.

Key Responsibilities

Premium Billing & Account Management

• Generate, review, and distribute monthly premium billing statements for policyholders.
• Reconcile discrepancies related to policy premiums, payments, and adjustments.
• Maintain up-to-date billing records using cloud-based insurance platforms

Customer Communication & Support

• Provide friendly, prompt assistance to policyholders regarding their billing status.
• Resolve billing concerns with empathy and accuracy, offering clear solutions.
• Communicate policy payment expectations in an informative, respectful manner.

Collaboration Across Departments

• Work closely with the underwriting, claims, and finance departments
• Partner with team members to troubleshoot billing irregularities
• Participate in knowledge-sharing initiatives to streamline processes

Tools and Technology You’ll Use

• Cloud-based policy administration systems
• Digital document management platforms
• Secure email and customer service chat tools
• Microsoft Excel and other spreadsheet software
• Communication platforms such as Slack or Teams

Our digital tools are designed to support your remote workflow, ensuring you can operate efficiently from your home office while staying closely connected with your team.

Qualifications and Preferred Experience

Must-Haves

• At least 2 years of experience in a billing, insurance, or finance-related role
• Strong understanding of billing practices, including reconciliations and collections
• Excellent written and verbal communication skills
• Commitment to maintaining confidentiality and data accuracy
• Ability to stay organized while handling multiple accounts and priorities

Nice-to-Haves

• Experience in life insurance or health insurance billing
• Familiarity with remote team collaboration software
• Knowledge of inclusive workplace values and practices

We believe that diverse experiences enhance innovation. Whether you're returning to work, pivoting your career, or bringing a new perspective to the field, we encourage you to apply.

A Culture Rooted in Compassion and Diversity

Here, compassion isn’t just reserved for our policyholders—it starts within. We take pride in fostering an environment where fairness and opportunity are extended to all team members and are dedicated to maintaining a workplace where respect, equity, and support are foundational.

We celebrate team members from all backgrounds, including LGBTQ+ individuals, veterans, caregivers, neurodivergent thinkers, and individuals with disabilities. Your identity, your voice, and your well-being matter to us.

Relatable Stories That Shape Us

From supporting single parents who needed schedule flexibility to mentoring first-generation professionals entering the insurance field, our team’s culture of care has transformed careers and lives. Your individuality will not only be accepted but also appreciated.

What It’s Like to Work Here

• Flexible remote work structure
• Weekly team meetings that foster connection, not just productivity
• Access to mental health support and wellness stipends
• Opportunities for professional development and certification programs
• Regular recognition for achievements, both big and small

You’ll feel a genuine sense of belonging, knowing you’re not just completing tasks but contributing to a greater mission.

Salary and Benefits

• Annual salary: $47,241
• Paid time off and sick leave
• Health, dental, and vision insurance
• Retirement savings plan with employer match
• Equipment stipend for your home office setup
• Inclusive parental leave policies

We invest in your well-being because we believe people do their best work when they’re supported and seen.

Growth Opportunities

This position is just the beginning. As a Billing Specialist, you’ll gain in-depth exposure to the life insurance landscape. Many of our team members have progressed into senior billing roles, compliance positions, and even cross-departmental opportunities in underwriting and customer experience.

Whether you envision advancing into a leadership role or diversifying your skills across our broader operations, you’ll have the mentorship and tools to shape your journey.

Ready to Make an Impact?

We’re seeking more than experience—passion, integrity, and a genuine care for others. If you're ready to bring your skills to a workplace that values your voice and growth, this is your invitation.

Take the next step toward joining a collaborative team where your contributions are truly valued, your work has meaning, and your career can thrive.