Remote Life Insurance Customer Service Representative

Make an Impact from Anywhere — Join Our Mission-Driven Team

Step into a rewarding career that lets you connect with people, support meaningful moments in their lives, and take pride in what you do—all from the comfort of your home. As a Remote Life Insurance Customer Service Representative, you’ll be a frontline voice, guiding clients through life’s most pivotal decisions with empathy, knowledge, and a steady hand. This role is more than answering questions; it’s about building trust, resolving concerns, and representing the heartbeat of a customer-focused insurance provider.

Annual Salary: $39,658

About the Role

This fully remote position allows you to serve as a vital link between our life insurance policyholders and our services. From initial inquiries to detailed account support, you’ll deliver clarity and confidence at every step. Your ability to communicate complex policy details in simple, reassuring terms will make a real difference for families seeking security and peace of mind.

We’re looking for someone who thrives in fast-paced environments, brings energy to their workday, and genuinely enjoys helping others. You’ll gain in-depth knowledge of our life insurance offerings and become a trusted resource for new and long-standing clients.

Key Responsibilities

• Respond promptly to inbound calls, emails, and chat inquiries from life insurance policyholders.
• Guide clients through policy details, benefits, updates, and changes with clarity and empathy.
• Process service requests such as address changes, beneficiary updates, payment assistance, and account status checks.
• Resolve issues quickly by collaborating with the underwriting and claims departments.
• Educate clients on available features and services that support long-term financial wellness.
• Maintain accurate, detailed records of each interaction using our CRM and policy management tools.
• Deliver a consistent, professional, and respectful customer experience aligned with our service standards.

Work Environment

Remote Flexibility with a Human Touch

Imagine starting your day with a purpose—and a cup of coffee—in your favorite space at home. That’s the kind of flexibility this role offers. While the position is remote, you’re never alone. You’ll collaborate with a passionate, mission-driven customer service team that values your voice and input.

Supportive and Connected Culture

• Flexible scheduling with rotating shifts to accommodate work-life balance
• Daily virtual team huddles to stay connected and aligned
• Supportive management is committed to your career progression and personal development
• Company-sponsored wellness programs and regular recognition for service excellence

Tools and Technology

Everything You Need to Succeed

We equip our team with reliable, intuitive technology so you can focus on what matters: people. You’ll be provided with the tools needed for secure, high-quality remote communication and service delivery.

• Cloud-based VoIP and customer engagement platforms
• Policy administration software for managing client accounts
• Knowledge bases and training modules for continuous learning
• Internal chat systems for instant team collaboration
• Data encryption protocols to ensure policyholder privacy

Qualifications

What We’re Looking For

• A minimum of 1 year of experience in customer support, preferably in insurance, financial services, or healthcare
• Exceptional verbal and written communication skills
• Empathetic listener with strong problem-solving capabilities
• Ability to multitask while maintaining attention and care
• Familiarity with life insurance terminology is a plus, but we provide complete training
• Technologically comfortable and adept at navigating multiple systems
• Reliable internet connection and a quiet workspace

Why Join Us

Benefits That Empower You

We don’t just support our customers—we help our team. You’ll have the tools, autonomy, and encouragement to build your professional path while delivering meaningful support in people’s lives.

• Competitive Salary – $39,658 annually, with opportunities for performance-based bonuses
• Fully Remote Setup – Work from your ideal space, no commute needed
• Health and Wellness Benefits – Including virtual health services, counseling, and fitness stipends
• Generous Time Off – Paid holidays, vacation, and personal days to recharge
• Career Development – Training pathways, internal promotions, and leadership coaching
• Recognition Programs – Celebrate milestones, service achievements, and exceptional contributions

Growth Opportunities

Advance Your Career with Us

Your journey doesn’t stop here. This role can be the first step toward a thriving career in insurance services. With access to internal learning platforms, mentorship opportunities, and cross-departmental mobility, your ambitions are supported every step.

Past representatives have advanced to:

• Senior Customer Success Specialist
• Life Claims Analyst
• Compliance & Policy Review Advisor
• Team Lead, Remote Services

Team Culture

Who You’ll Work With

You’ll be part of a close-knit, compassionate team that believes every client interaction is an opportunity to build lifelong trust. Team members contribute from a wide range of experiences and share a shared passion for helping people through some of life’s most important decisions.

We believe in transparency, fairness, and collaboration. You’ll have regular feedback sessions, the ability to suggest improvements, and access to a network of professionals who genuinely care about your success.

Impact and Mission

Your Impact Matters

Every day, you’ll bring peace of mind to people and households that count on life insurance to secure their future. Whether you answer a billing question or help someone understand a beneficiary update, your words and support will leave a lasting impression.

This role is about making life easier and more secure for others, one conversation at a time. Take charge of your future while supporting theirs.

Call to Action

Apply Now

If you're ready to bring energy, empathy, and excellence to every conversation, this opportunity is calling your name.

Your next big opportunity awaits—apply now!