Remote Loan Operations Coordinator

Shape the Future of Loan Operations, from Anywhere

Are you the kind of person who sees a system and immediately thinks about improving it? Do you know how to keep the gears of a complex process running smoothly? If the answer is yes, then this is your moment. We’re looking for a Remote Loan Operations Coordinator with an eye for detail, a creative spirit, and the organizational power of a logistics mastermind.

Here, you won’t just be managing files. You’ll contribute to a larger mission combining efficiency, innovation, and a remote-first culture that celebrates forward thinkers. This is where your talent for loan documentation meets a collaborative digital environment.

Annual Salary: $60,697

Our Mission and Vision

From our beginning, we aimed to reinvent how financial services could be delivered. We envisioned a world where innovative technology supports human connection, and every process has room for precision and imagination. Today, our loan operations division is thriving, and we’re expanding our distributed team with professionals who align with that vision.

Our journey has been fueled by creativity, and we continue to push the boundaries of what's possible in digital loan servicing. Now, we need your expertise to elevate our operational excellence.

What You’ll Do

Ensure Seamless Loan Operations

• Coordinate day-to-day functions of remote loan servicing with exceptional attention to timelines and compliance.
• Manage end-to-end loan lifecycle workflows, including application intake, verification, underwriting support, and post-closing documentation.
• Create detailed audit trails, ensuring every transaction is processed clearly and precisely.

Support Team Collaboration

• Facilitate cross-functional communication between underwriting, funding, and compliance departments.
• Maintain digital records and reporting dashboards to support transparency and accountability across teams.
• Act as a central resource point, helping resolve bottlenecks before they become roadblocks.

Optimize Processes with Tech Tools

• Use cloud-based platforms like Encompass, Salesforce, and Asana to manage daily workflows and loan tracking.
• Identify inefficiencies and propose new tools or integrations that improve productivity.
• Monitor automated task triggers and alerts to maintain a high standard of loan pipeline visibility.

Keep Clients First

• Assist in communicating process updates to clients or partner institutions.
• Review the loan package contents for completeness, proactively requesting any missing information.
• Ensure the customer experience is smooth, responsive, and stress-free.

The Tools in Your Digital Toolkit

You’ll be using a mix of industry-leading and innovative platforms, including:

• Encompass LOS: For managing loan documents and compliance workflows
• Slack & Zoom: For agile team collaboration
• Salesforce: For CRM tracking and client coordination
• Microsoft Excel & Google Sheets: For financial analysis, tracking trends, and organizing data flows
• Trello or Asana: To keep your projects humming

Your Remote Work Environment

We’re a fully distributed team, which means flexibility, trust, and asynchronous communication are key. There is no micromanagement or rigid schedules; there are just results, creativity, and a commitment to excellence.

You’ll enjoy:

• A remote-first company culture
• Flexibility to design your productive workday
• Team meetups via engaging virtual events
• Tools and stipends to upgrade your home office environment

Qualifications That Set You Apart

Must-Have Expertise

• 3+ years in loan operations, mortgage processing, or financial services coordination
• Demonstrated success in managing digital documents and timelines remotely
• Familiarity with federal lending regulations and mortgage compliance standards

Preferred Skills

• Experience using Encompass or a similar Loan Origination System
• Firm grasp of data analytics or operations metrics
• Exceptional written communication and multitasking abilities

Traits That Fit Our Culture

• Problem-solver with a bias toward action
• Energized by structure but comfortable with change
• Passionate about improving systems for long-term gains

Why You’ll Thrive Here

Your day-to-day won’t be routine. You’ll get to:

• Build systems that scale across thousands of clients
• Be part of a remote team that celebrates creativity and autonomy
• Contribute to innovations in remote loan servicing and digital infrastructure
• Grow professionally through online training and knowledge-sharing sessions

Growth Beyond the Role

We invest in our people, so your journey here isn’t locked into one path. Past Coordinators have become Product Managers, Compliance Leads, and Operations Strategists. We believe in building futures, not just filling roles.

Ready to Apply?

We want to hear from you if you’re eager to combine sharp coordination skills with a creative spirit in a forward-thinking, remote-first company.

Your Next Step

Apply now and bring your ideas, precision, and passion to a role built for growth. Let’s reshape the future of loan operations—together, from anywhere.