Remote Mortgage Escrow Specialist

About the Role

Are you ready to bring precision and innovation to the heart of the mortgage process? As a Remote Mortgage Escrow Specialist, you will be vital in managing escrow accounts, ensuring regulatory compliance, and enhancing operational efficiency within a fast-paced digital lending environment. If you’re tech-savvy, detail-oriented, and thrive in a structured, remote-first setting, this position allows you to make a measurable difference.

You'll improve borrower trust by accurately handling sensitive escrow details and timeliness. This role is ideal for someone who enjoys working with numbers, excels in process-driven environments, and finds satisfaction in delivering seamless support behind the scenes. Every day brings new challenges that require sharp analytical thinking, digital fluency, and the ability to collaborate across teams. As digital lending evolves, your role as a tech-enabled escrow specialist will be instrumental in shaping how efficiently and securely mortgage servicing is delivered.

Key Responsibilities

Escrow Management and Monitoring

• Administer escrow accounts, including tax and insurance payments, with accuracy and timeliness.
• Reconcile escrow balances and ensure proper disbursements across multiple portfolios.
• Monitor upcoming tax and insurance deadlines using automated tracking tools and reporting systems.

Compliance and Regulatory Oversight

• Ensure adherence to RESPA, CFPB, and all federal and state escrow regulations.
• Prepare year-end analysis and escrow statements with clarity and accuracy.
• Identify discrepancies or compliance issues through regular auditing using workflow software and dashboards.

Stakeholder Coordination

• Collaborate with loan servicing, insurance carriers, tax authorities, and borrowers to resolve inquiries.
• Utilize CRM platforms to manage communication flows and maintain up-to-date records.
• Coordinate with internal teams to escalate and resolve policy exceptions or account discrepancies.

Technology and Workflow Optimization

• Operate within industry-standard platforms such as Encompass, Black Knight, or MSP for data integrity and documentation.
• Leverage automation and predictive analytics to reduce manual errors and streamline recurring tasks.
• Create and maintain digital process flows using task management platforms like Trello or Monday.com.

Tools and Technology You'll Use

Mortgage and Escrow Systems

• CoreLogic
• LERETA
• Encompass
• MSP

Analytical and Communication Tools

• Tableau
• Excel PivotTables
• Google Data Studio
• Slack
• Zoom
• Microsoft Teams

Document Collaboration Platforms

• DocuSign
• SharePoint
• Dropbox Business

Skills and Qualifications

Required Skills

• 3+ years in mortgage escrow servicing, with remote experience preferred
• Strong understanding of RESPA and escrow analysis regulations
• Proficient in data entry and management with high attention to accuracy
• Excellent communication skills for cross-functional collaboration
• Working knowledge of escrow accounting principles and reconciliation techniques

Preferred Qualifications

• Experience working in a digital mortgage environment
• Familiarity with business intelligence platforms and workflow automation tools
• Certification in Escrow or Mortgage Servicing is a plus
• Bachelor’s degree in Finance, Business Administration, or a related field

Work Environment

This is a 100% remote position, giving you the flexibility to create a productive home office environment. The role offers structured hours with the autonomy to manage your day using digital planning tools and shared calendars. Our team embraces digital transformation and encourages forward-thinking solutions to improve performance.

Why You’ll Love Working Here

• Competitive salary of $58,645 annually
• Flexible, remote-first work structure
• Tech-forward environment using industry-leading software
• Opportunities for continuous training and certification support
• An inclusive culture that values input from all team members
• Real-time performance tracking and goal-setting to support your growth

Performance Metrics

How Success Is Measured

• Accuracy Rate: Escrow disbursement errors below 0.5%
• Compliance Score: Quarterly audits score above 95%
• Efficiency: Task completion rate within a 24–48 hour SLA window
• Customer Satisfaction: Borrower interaction ratings above 4.5/5
• Collaboration Metrics: Timely updates across shared platforms

Career Growth and Advancement

Development Opportunities

• Internal learning platforms and technical certifications
• Pathways to become a Senior Escrow Specialist or Escrow Operations Lead
• Cross-functional collaboration projects with analytics, underwriting, and compliance teams

How to Apply

Make an impact from your home office and become a core part of a future-focused mortgage operations team. We want you on board if you’re passionate about compliance, tech-savvy problem-solving, and meticulous accuracy.

Take the Next Step

Take charge of your future—apply today to join our tech-forward mortgage team and help streamline the future of escrow!