Remote Mortgage Processing Support Officer

Introduction: Join a Mission-Driven, Inclusive Workplace

Imagine starting each day knowing that your work is helping people achieve their dream of homeownership. As a Remote Mortgage Processing Support Officer, you will become an essential part of a compassionate and diverse team that believes in providing equal opportunities and cultivating a workplace where everyone is genuinely appreciated and heard. This role isn't just a job; it's a chance to contribute to a collaborative mission that empowers communities from every walk of life.

We’re looking for a warm, detail-oriented professional who flourishes in a collaborative setting and is passionate about creating a positive impact daily. If you find purpose in helping others, are drawn to meaningful teamwork, and want to grow within a forward-thinking organization, this opportunity was made for you.

Key Responsibilities: Where Empathy Meets Efficiency

Daily Support Duties

• Offer daily support to the mortgage processing department by managing digital loan files and facilitating the flow of documents between teams.
• Monitor application pipelines and ensure all required documentation is received and categorized correctly by regulatory standards.

Communication and Coordination

• Liaise with underwriters, loan officers, and external vendors to uphold timelines and compliance.
• Act as a client resource, responding to queries patiently and professionally via phone, chat, or email.

Quality Control

• Identify and resolve minor issues in documentation that may cause delays in loan approvals.
• Maintain accurate data entries and system records within the processing platform.
• Collaborate on process improvements to ensure a seamless mortgage journey for every applicant.

Work Environment: Built on Collaboration and Care

This fully remote position is designed for individuals who excel in structured yet flexible settings. You’ll join a supportive remote operations team that values transparent communication and emotional intelligence. The company is proud of its inclusive workplace model that embraces cultural diversity, gender equality, and neurodiverse perspectives.

Team Interaction

• Daily team meetings to foster open communication.
• Virtual coffee hours to promote informal connections.
• Mentorship programs and cross-department collaborations.

Tools & Technology: Empowering You to Do Your Best Work

• Industry-standard mortgage processing software (such as Encompass or Byte)
• Secure collaboration platforms for document review and communication
• Project tracking tools that help you stay aligned with timelines and tasks
• Real-time chat systems to support team interaction and knowledge sharing

Qualifications: Skills that Foster Trust and Reliability

Professional Experience

• Prior experience in mortgage processing, loan documentation, or client service roles preferred

Communication & Organization

• Exceptional interpersonal communication skills, with an ability to communicate complex information clearly and compassionately
• High level of accuracy and organizational skills, especially when handling sensitive documentation

Technical and Cultural Fit

• Comfortable working independently in a remote setup with strong time management abilities
• Familiarity with secure document handling and federal lending compliance (a plus)
• A genuine interest in contributing to an inclusive, equal opportunity employer environment

Career Growth: Elevate Your Purpose Alongside Your Skills

This role is more than support—it’s a launchpad. Employees in this department have moved on to become mortgage processors, underwriters, and team leads, thanks to tailored training programs, mentoring initiatives, and internal promotions.

Employee Development

• Structured learning paths and certification assistance
• Internal mobility opportunities for ambitious team members
• Regular feedback cycles with supportive leadership

Compensation and Benefits: Your Wellbeing Comes First

• Annual Salary: $50,000
• Work-Life Balance: Flexible working hours to accommodate personal obligations and time zones
• Health and Wellness: Comprehensive package including health, dental, and mental wellness support
• Time Off: Paid holidays, vacation days, and personal days to recharge
• DEI Resources: Employee resource groups, events, and trainings
• Incentives: Performance incentives and professional development stipends

A Story of Impact: Real Lives, Real Change

One of our most inspiring stories comes from a colleague who began as a Processing Support Officer and now leads their team. A first-generation college graduate, they speak often about how the inclusive support system and flexible working structure allowed them to find not only a job, but a career filled with purpose.

Our remote workforce includes caregivers, veterans, students, and professionals re-entering the workforce, each bringing unique strengths to the table. We stand for dignity, opportunity, and community—and we can’t wait to see what you’ll add to the story.

Call to Action: This Is Your Moment

Ready to be part of a team where your empathy is your superpower and your voice truly matters? Apply now to take the next bold step in your career. Join an inclusive workplace where your growth is celebrated, your well-being is prioritized, and your contribution has a lasting impact.

We wholeheartedly embrace equal opportunity principles and welcome applications from all backgrounds, including women, individuals from underrepresented ethnic groups, LGBTQIA+ community members, military service alumni, and persons with diverse abilities.