Remote Mortgage Processor Team Lead

Annual Salary: $54,178
Work Arrangement: 100% Remote
Job Type: Full-Time | Inclusive Workplace | Diverse Team

Introduction

Are you ready to lead with empathy, precision, and purpose? We're looking for a Mortgage Processor Team Lead who thrives in a remote-first culture and is deeply committed to supporting their team’s growth and success. This is more than just a leadership position — it’s a chance to help others flourish in a role where compassion and compliance go hand in hand.

You’ll be guiding a dedicated team of mortgage processors, many of whom have unique journeys and backgrounds. Whether helping a team member navigate their career path or solving a time-sensitive loan issue, your role will make a direct and meaningful impact.

You might be precisely who we need if you believe outstanding leadership is built on listening, clear communication, and lifting others up.

About the Role

As a Remote Mortgage Processor Team Lead, your mission is to empower and guide a distributed team of mortgage processors, ensuring every file is handled with care, every team member feels supported, and every customer experience reflects our commitment to service and integrity.

This role calls for a thoughtful leader who can maintain high processing standards, inspire collaboration across time zones, and foster a culture where everyone feels heard and valued.

Key Responsibilities

• Mentor and Support a Remote Team
  Guide 6–10 mortgage processors with varying experience levels. Provide regular check-ins, support goal setting, and help resolve challenges with professionalism and care.
• Ensure Loan Processing Accuracy and Timeliness
  Monitor workflow and pipeline status, ensuring all files meet industry regulations, internal standards, and compliance timelines.
• Collaborate Cross-Functionally
  Coordinate with underwriters, loan officers, and compliance teams to streamline communication and enhance the borrower experience.
• Train and Develop Team Members
  Offer hands-on training, create knowledge-sharing sessions, and support new hires with onboarding tailored to remote environments.
• Conduct Quality Control Reviews
  Review loan files for completeness and accuracy. Ensure that processors are following documentation and escalation procedures effectively.
• Promote an Inclusive Team Culture
  Celebrate wins, recognize effort, and create opportunities for all voices to be heard. Promote respect, equity, and psychological safety across your team.

A Workplace That Feels Like Home

We believe remote work should never mean feeling disconnected. Our virtual spaces are always welcoming, whether you're joining a collaborative group session, having a personal check-in, or kicking off your day with an energizing chat. Here, trust is earned, ideas are welcomed, and individuality is honored.

We’ve supported employees transitioning to leadership from entry-level roles, caregivers balancing family and work, and veterans entering civilian careers. Everyone has a story here, and each story is a valued part of our collective journey.

Tools and Technology

You’ll use intuitive digital tools to lead your team and manage workflows, including:

• Cloud-based loan origination systems (e.g., Encompass)
• Collaborative communication platforms like Slack and Zoom
• Workflow coordination platforms like ClickUp or Monday.com
• Secure document management systems
• Daily reporting dashboards to monitor productivity and compliance

Our tech stack supports efficiency and team cohesion, ensuring connection and clarity never suffer, even in a remote setting.

What You’ll Bring

We’re looking for someone who understands the technical aspects of mortgage processing and leads with heart. To succeed in this role, you'll need:

• 3+ years of experience in mortgage processing, with a firm grasp of FHA, VA, and conventional loan guidelines
• 1+ year of experience in a leadership or mentorship capacity
• Solid understanding of regulatory requirements and documentation processes
• Excellent communication and interpersonal skills — especially in remote team dynamics
• Strong problem-solving skills with a calm, encouraging presence under pressure
• Drive to grow professionally and support others in doing the same
• Ability to lead with compassion, humility, and accountability

What Makes This Role Special

One of our team leads recently shared how, when a storm impacted a processor’s home, the team came together to cover files, check in daily, and ensure she felt professionally and personally supported. These moments — unplanned, deeply human — define who we are.

Our leadership team doesn't just talk about inclusion; we live it. From pronoun-friendly name tags to multilingual team chats and flexible work hours to accommodate different time zones and life needs, we make space for everyone.

Growth Opportunities

Your development matters here. We provide structured career paths, mentorship from senior leaders, and access to industry certifications to help you grow. Whether you see yourself leading larger teams, transitioning into underwriting, or shaping policy on the operations side, we’ll be here to support your aspirations.

Many of our senior leaders started in roles like this one. Your growth is not only possible—it’s expected.

Join a Team That Sees You

We take pride in nurturing a welcoming space where people feel safe showing up as they truly are. We actively seek out voices from all walks of life and proudly stand by our respect, inclusion, and continuous learning values.

If you’ve ever felt overlooked, underestimated, or unheard, we want you to know you belong here.

Ready to Lead with Purpose?

If you're excited about making a real difference in a fully remote, people-first environment, this could be your next big opportunity. We’re not just looking for a résumé — we’re looking for someone ready to inspire, connect, and lead with care.

Apply now and take the next step toward a fulfilling, growth-centered career. Let’s build something meaningful together.