Remote Mortgage Servicing Processor

Make a Lasting Impact—All from the Comfort of Home

Step into a role where precision, commitment, and client support intersect with long-term career potential. As a Remote Mortgage Servicing Processor, you will contribute to a seamless homeowner experience by managing and maintaining loan accounts with professionalism, accuracy, and empathy. This position offers a unique opportunity to work from anywhere while supporting the financial journey of thousands of customers nationwide.

We seek detail-oriented professionals ready to grow in a fast-paced, service-driven environment. If you have experience in mortgage servicing, understand regulatory requirements, and are passionate about delivering top-tier customer support, we invite you to take this next step with us.

Annual Salary: $50,965
Location: 100% Remote
Schedule: Full-time, Monday to Friday

How This Role Contributes to Our Mission

In this role, your work goes beyond basic task completion. You become a core part of the mortgage lifecycle, ensuring loan data accuracy, maintaining regulatory compliance, and proactively resolving borrower inquiries. Your contributions directly influence customer satisfaction, operational excellence, and long-term trust in the brand.

We believe that operational excellence in servicing leads to stronger customer relationships, and you're the expert who can make that happen.

Key Responsibilities

🗂 Account Servicing & Maintenance

• Update and maintain loan servicing systems with current borrower and property information
• Monitor loan status, escrow balances, and payment histories
• Ensure data integrity across all servicing platforms

🔍 Regulatory Compliance & Quality Review

• Verify transactions are processed in compliance with federal and state mortgage servicing guidelines
• Audit documents for accuracy and flag discrepancies proactively
• Support audit readiness and contribute to internal control processes

💬 Customer Communication & Resolution

• Respond to servicing-related inquiries via email, phone, and secure messaging platforms
• Work alongside cross-functional teams to address inconsistencies in account data and escalations
• Provide clear, professional, and empathetic communication to borrowers

⚙️ Operational Support & Documentation

• Support document imaging, indexing, and proper categorization
• Assist in automation testing and workflow improvements
• Ensure deadlines and SLAs are met or exceeded

Tools & Technology You’ll Use

You’ll leverage a robust set of tools to ensure smooth and efficient servicing:

• Loan servicing software such as MSP, Black Knight, or Encompass
• Workflow platforms like Salesforce and Jira
• Secure communication tools, including RingCentral and Outlook
• Compliance management software

Your tech-savviness will help maintain loan accuracy, streamline processes, and elevate the customer experience.

Ideal Work Environment

Enjoy a supportive, collaborative remote culture designed to encourage growth and productivity. We’ve invested in remote-first infrastructure so that you can:

• Attend virtual team meetings and one-on-one check-ins
• Access real-time communication tools for swift collaboration
• Receive continuous training and skill development through an intuitive LMS (Learning Management System)
• Thrive in a performance-oriented environment that celebrates transparency and shared success

This isn’t just remote work—it’s flexible, high-performance work.

Qualifications That Make You a Strong Fit

We value both experience and attitude. Here’s what will help you succeed:

✅ Required

• 2+ years of experience in mortgage servicing or a similar financial role
• Understanding of escrow, loan payment cycles, and federal servicing regulations
• Excellent organizational skills and attention to detail
• Comfortable navigating multiple systems in a remote setup
• Strong communication and analytical abilities

💡 Preferred

• Familiarity with investor reporting requirements (Fannie Mae/Freddie Mac)
• Experience with servicing transfers and payment reconciliation
• Skilled in using spreadsheet tools like Excel or Google Sheets to monitor and organize financial data

This role offers the perfect platform if you’re proactive, solution-oriented, and eager to grow.

Career Growth & Learning Opportunities

We believe in cultivating talent from within. As a Remote Mortgage Servicing Processor, you’ll benefit from:

• Structured onboarding and continuous training
• Mentorship from experienced mortgage operations leaders
• Advancement paths into roles like Senior Processor, Compliance Coordinator, or Mortgage Analyst
• Opportunities to contribute to cross-functional projects that impact the business

You’re not just taking a job—you’re building a future.

What Sets Us Apart

We don’t just process loans—we build lasting relationships. As part of the mortgage servicing team, you will:

• Be part of a mission to make homeownership support seamless and transparent
• Work in a values-driven culture that prioritizes integrity and excellence
• Enjoy the autonomy of remote work while being fully supported by a robust virtual team
• Take pride in helping people feel secure in their homeownership journey

Ready to Shape the Future of Mortgage Servicing?

Your journey to a fulfilling remote career starts here. We encourage you to leap if you're ready to apply your expertise meaningfully while enjoying flexibility, growth, and a strong professional network.

Apply today and bring your servicing skills to a team that values innovation, diligence, and human connection.