Remote QA Support Analyst

Championing Inclusive Quality Assurance in a Remote-First Culture

At the heart of a people-first and innovation-driven environment, we seek a Remote QA Support Analyst who embodies empathy, embraces diversity, and thrives in a collaborative virtual ecosystem. Our team believes that the foundation of great software is robust testing and the human connections and thoughtful support that make each experience meaningful. Suppose you are seeking a purposeful role within an inclusive workplace that values your individuality and fosters mutual respect. In that case, we invite you to bring your unique perspective and help us elevate digital quality with care.

About the Role

Position Overview

As a QA Support Analyst, you’ll become an integral bridge between users and technical teams, ensuring software excellence while supporting diverse users with compassion and clarity. You’ll diagnose issues, validate functionalities, and collaborate across departments to provide a seamless digital experience. This role isn’t just about finding bugs—it’s about improving people’s experience with technology while promoting equality, accessibility, and understanding.

Key Responsibilities

User-Focused Quality Assurance

• Validate reported issues with a people-first mindset, ensuring each concern is addressed thoroughly and respectfully.
• Analyze functionality, identify root causes, and work cross-functionally to find solutions that align with user needs.

Cross-Team Collaboration

• Communicate with development, support, and QA teams to resolve issues and ensure consistent delivery standards.
• Support sprint activities by reviewing user feedback and participating in QA stand-ups.

Process & Documentation

• Maintain clear and concise documentation of support cases, testing protocols, and issue resolutions.
• Contribute to knowledge base articles that improve team understanding and help diverse users navigate our systems.

Empathy-Driven Testing

• Conduct exploratory and regression testing with a focus on inclusive user experience.
• Ensure the platform remains accessible and functional for all user demographics.

Tools and Technologies

Test Management and Issue Tracking

• Utilize platforms such as TestRail or Xray for test management.
• Track issues using Jira or Azure DevOps.

Communication and Collaboration

• Engage with global teams via Slack, Zoom, and Notion.

Testing and Accessibility Tools

• Perform browser testing with Chrome DevTools.
• Use accessibility tools like Axe to ensure compliance and usability.

Our Work Environment

Remote-First Philosophy

• Work from wherever you feel most productive and supported. We respect different working styles and time zones.

Inclusive and Diverse Team

• Join a team where every voice matters. We’re an equal opportunity employer, committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Supportive Culture

• We thrive on kindness, curiosity, and transparency. Our culture encourages open communication, psychological safety, and professional growth.

What Sets Us Apart

Stories of Impact

Our QA team recently helped a new customer from an underrepresented community access our tools with improved screen reader compatibility. This change empowered their daily operations and inspired additional accessibility initiatives across the company. Your contributions will have real, tangible effects on people’s lives.

Diversity Is Our Strength

We believe in the power of a diverse team. Our commitment to inclusion has led to programs such as mentorship for underrepresented groups, gender-neutral parental leave policies, and wellness initiatives that honor cultural differences.

Qualifications and Experience

Technical Acumen

• Experience in QA, technical support, or a similar role focusing on remote software services.
• Familiarity with test case creation, issue reproduction, and exploratory testing.

Interpersonal Excellence

• Clear and thoughtful communicator who listens actively and articulates responses with respect and clarity.
• Strong problem-solver who embraces challenges with positivity and composure.

Collaborative Mindset

• Enthusiastic about working with global, cross-functional teams.
• Willing to adapt and learn from diverse perspectives.

Educational Background

• A background in computer science, software testing, or a related discipline is a plus, but we welcome self-taught talent with hands-on experience and a growth mindset.

Growth Opportunities

Career Development

We invest in your development. From personal learning stipends and internal mentoring to career path workshops and certifications, we help our team grow into their best professional selves. Whether you aspire to lead QA initiatives or specialize in accessibility testing, your journey here is respected and encouraged.

Salary and Benefits

Compensation Package

• Annual salary: $83,275
• Fully remote work with flexible hours
• Generous PTO and company holidays
• Mental health and wellness support
• Inclusive healthcare and parental leave
• Technology allowance and internet stipend

Ready to Join a Team Where You Belong?

If you're passionate about building reliable digital experiences and believe inclusion and empathy are essential to innovation, this is the place for you. Apply today and help us create software that supports, empowers, and connects.

Let your story unfold here, where quality meets compassion, and every test is a step toward a better user experience.