Remote Refinance Mortgage Processing Associate

🌟 Welcome to Your Next Big Opportunity

This remote position offers a competitive annual salary of $51,326, demonstrating our appreciation for the expertise, commitment, and meaningful contributions you offer.

Imagine contributing to the refinancing journey of homeowners from the comfort of your own space. As a Remote Refinance Mortgage Processing Associate, you become a vital part of the client experience, ensuring every step of their mortgage process flows smoothly, compassionately, and efficiently. This role isn’t just about documents and deadlines — it’s about people, and your impact on their peace of mind.

We believe the strongest teams celebrate diverse perspectives, uplift voices, and foster genuine connection. Your career will be nurtured here, where empathy meets excellence, and your ideas always matter.

🛠 What You’ll Be Doing

Supporting Homeowners With Precision and Care

You’ll help clients navigate the refinancing process, ensuring every transaction is timely, accurate, and aligned with federal guidelines.

• Prepare, review, and process refinance mortgage loan documents
• Monitor timelines to ensure compliance with service level agreements (SLAs)
• Coordinate closely with borrowers, lending advisors, and underwriting teams to obtain necessary paperwork
• Perform pre- and post-closing tasks to ensure file completeness
• Identify discrepancies and collaborate with the compliance team to resolve them
• Maintain electronic records and document tracking systems
• Address client concerns with professionalism, patience, and clarity

Collaborating Across Departments

• Engage regularly with underwriting, funding, and quality assurance teams
• Contribute to continuous improvement meetings focused on streamlining processes
• Share insights that help elevate both client service and operational excellence

🌱 Work Environment and Culture

Where Compassion Fuels Performance

Working remotely doesn’t mean working alone. You’ll be surrounded — virtually — by a supportive and inclusive workplace that puts mental health, collaboration, and growth at the forefront.

• Regular team check-ins that emphasize inclusion and communication
• Weekly wellness breaks, virtual coffee chats, and peer appreciation shoutouts
• Access to mentorship programs and affinity groups that celebrate identity and experience
• Inclusion-first policies that allow you to bring your whole self to work

We’re proud to be a diverse team where everyone is valued and respected.

💻 Tools and Technology You’ll Use

Tech That Empowers You to Do Your Best Work

This isn’t a role bogged down by outdated systems. You’ll have access to top-tier tools that streamline mortgage processing from end to end.

• Cloud-based loan origination systems (LOS)
• Secure document management software
• Task automation tools to reduce manual entry
• Internal chat and video platforms for seamless communication

We provide full remote setup support, ensuring that your digital workspace is as efficient as it is comfortable.

🎓 What You Bring to the Table

Skills That Align With Heart and Hustle

We’re not just looking for someone with experience. We want someone who cares deeply about the people behind each file and thrives in a collaborative environment.

• Prior experience in mortgage processing or refinancing (1–3 years preferred)
• Strong understanding of mortgage lending regulations and refinance procedures
• Ability to manage deadlines and juggle multiple priorities
• Excellent written and verbal communication skills
• High emotional intelligence and a customer-first attitude
• Comfortable working independently in a remote setting
• Experienced with productivity software such as Microsoft Office and digital mortgage processing systems

💬 Stories From Our Team

"I joined during a tough personal time, and the kindness I experienced was beyond what I expected. This company understands that people are more than their output." — A.R., Mortgage Team Member

"Being part of a diverse team that respects my background and uplifts my ideas is everything. We celebrate wins together and support one another through challenges." — T.S., Processing Associate

🚀 Growth Opportunities

Your Future Starts Here

This is more than just a job — it's the beginning of a meaningful career path. Whether you're looking to specialize in underwriting, pivot to leadership, or expand into training and development, you'll have:

• Clear paths for promotion and specialization
• Continuous learning through paid certifications and training sessions
• Leadership workshops and development tracks
• A company that values internal mobility and promotes from within

📢 Join a Mission-Driven Team

We proudly support a workplace built on fairness, inclusion, and respect for all backgrounds. Talent and character define success, not background, identity, or zip code. Our inclusive workplace policy ensures that all candidates are evaluated fairly and equitably. If you're looking for a home where belonging isn't just a value but a daily experience, this is it.

✅ Ready to Apply?

We want to hear from you if you're excited about helping families secure better mortgage terms while working alongside a collaborative team! Your compassion, drive, and detail-oriented mindset will thrive here.

🌈 Embrace your next chapter.

Apply today and help reshape refinance mortgage processing — one file, one family, one future at a time.