Remote Reverse Mortgage Processing Specialist

Job Type: Full-Time | Remote
Annual Salary: $52,956

Overview of the Remote Reverse Mortgage Processing Role

Are you a detail-driven professional passionate about helping others achieve financial stability in retirement? We seek a highly motivated and meticulous Remote Reverse Mortgage Processing Specialist to join our expanding remote team. In this essential role, you will guide reverse mortgage applications from submission to closing, ensuring accuracy, compliance, and exceptional service at every step.

Reverse mortgages are more than just loans—they're life-changing financial tools for homeowners aged 62 and older. Helping applicants unlock their home equity empowers them to enjoy greater financial freedom in retirement. This role suits someone who excels under structured workflows, manages deadlines effectively, and finds purpose in delivering financial security to senior homeowners. If you're attentive to detail, proactive in resolving issues, and self-driven in a virtual work setting, this position aligns well with your strengths.

Primary Responsibilities of a Reverse Mortgage Specialist

As a Reverse Mortgage Processing Specialist, you play a key role in the mortgage ecosystem. You'll work behind the scenes to ensure each loan is handled with precision, timeliness, and in line with all applicable standards.

End-to-End Loan File Management

• Handle and monitor reverse mortgage loan files from the point of intake through finalization.
• Maintain precise records within the Loan Origination System (LOS)
• Track deadlines to ensure timely progress and manage any issues that arise
• Notify underwriting of exceptional cases when necessary
• Adhere to procedures that align with company and industry benchmarks

Stakeholder Communication

• Communicate clearly with borrowers, loan officers, underwriters, closing agents, and service providers.
• Outline expectations around timelines, required documentation, and next steps.
• Deliver regular updates to all involved parties to ensure transparency
• Address questions via email, platform alerts, and phone communication promptly

Compliance and Documentation Oversight

• Examine borrower documents thoroughly, including income, assets, credit, and property details.
• Confirm that loans are structured according to HUD and FHA requirements for reverse mortgages.
• Conduct file audits to verify completeness and accuracy before forwarding to underwriters or closing
• Tackle inconsistencies or gaps in documentation early in the process
• Stay aligned with updated regulations and operational guidelines

Third-Party Coordination and Service Orders

• Request and follow up on appraisals, title reports, lien information, and insurance documents
• Ensure timely responses from outside vendors and check for accuracy in submissions.
• Proactively resolve any delays impacting loan closure

Remote Work Environment and Collaboration

Flexible Remote Schedule

• Work independently from a home office setup
• Enjoy flexibility in organizing your schedule around a set of core availability hours.
• Leverage real-time and on-demand digital communication platforms to manage daily responsibilities.

Team Culture and Support

• Join a remote-first team that emphasizes accountability, open communication, and inclusivity.
• Participate in regular touchpoints through digital meetings, team channels, and peer feedback.
• Leverage guidance from team leaders, trainers, and experienced processors to enhance your performance.

Tools and Technology Used in Reverse Mortgage Processing

A comprehensive suite of modern platforms and systems will support your role.

• Loan Origination Systems (LOS) such as ReverseVision and Encompass
• Cloud-based solutions for managing digital files and paperwork
• Microsoft Office tools, including Word, Excel, and Outlook
• Secure client portals for document uploads and communication
• Digital task management platforms for organizing workflows and priorities

Required Qualifications and Experience

Mortgage Industry Experience

• At least 2 years of relevant work in mortgage loan processing, with specific exposure to reverse mortgages preferred
• Well-versed in FHA reverse mortgage regulations, particularly the Home Equity Conversion Mortgage (HECM) program
• Comfortable managing timelines tied to appraisal, insurance, and eligibility verification

Technical and Administrative Proficiency

• Experienced with online systems and digital loan processing software
• Excellent accuracy in data review, file organization, and recordkeeping
• Skilled at juggling several files while ensuring steady, consistent progress

Core Competencies

• Clear and effective communicator in written and verbal formats
• Exceptional task coordination abilities and capable of maintaining productivity with minimal supervision
• Focused on solutions and improvement with a can-do mindset
• Shows understanding and care when engaging with senior clients or complex borrower situations

Educational Background

• Minimum qualification: high school diploma or equivalent
• Added advantage: formal education or certifications in real estate, financial services, or mortgage processing

Compensation, Benefits, and Perks

This role offers financial stability, remote flexibility, and benefits supporting professional development.

Financial Rewards

• Competitive yearly pay of $52,956
• Incentives are available based on volume, accuracy, and overall efficiency

Work-Life Integration

• Full remote position without commute or relocation
• Paid leave covering public holidays, vacation days, and sick time
• Wellness benefits are available based on eligibility and tenure

Career Support and Development

• Access to structured onboarding and job-specific training
• Opportunity to earn certifications or attend courses to strengthen expertise
• Clear growth pathways toward senior or supervisory mortgage roles
• Feedback cycles, mentoring sessions, and upskilling workshops are available

Career Advancement and Meaningful Contribution

This position offers more than administrative fulfillment—it provides a way to support the retirement journeys of thousands of homeowners truly. By enabling older adults to access the equity in their homes, you help improve their financial quality of life.

Moreover, the experience you gain will act as a springboard into higher-level mortgage roles. Whether your aspirations include underwriting, regulatory oversight, or team leadership, you’ll acquire the industry insights and cross-functional experience to take the next step confidently.

How to Apply for the Remote Reverse Mortgage Processing Role

We encourage you to apply if you're eager to join a purpose-driven, remote-first team and contribute your skills meaningfully.

Apply now to become a Remote Reverse Mortgage Processing Specialist and help seniors gain financial peace, while advancing your remote career in the mortgage industry.