Senior Online Community Manager – Remote

Ever been the reason a digital group goes from quiet to thriving? If you know how to make online spaces feel lively, purposeful, and genuine, this is the kind of place where your creativity can truly stand out.

Where You’ll Have Real Influence

🌐 Make Community Feel Personal

• Set the mood for a global network where trust is real and everyone’s invited to be themselves.
• Welcome new members with a process that makes joining easy—and keeps them coming back.
• Dream up and launch experiences that help members feel seen, heard, and eager to join in.

⚡ Be the Energy Behind What’s Next

• Bring life to new projects, creative series, and interactive events—not just moderating, but inventing.
• Listen closely to community conversations, then turn feedback into real improvements.
• Encourage your team to take ownership of their roles, celebrate wins, and learn from challenges.

How Success Really Shows Up

✅ Build a Community People Trust

• Set positive guidelines that help people feel respected, safe, and excited to contribute.
• Navigate tricky topics with honesty, patience, and a sense of fairness.
• When tough moments happen, you step up to help everyone move forward and stay connected.

🤝 Bridge Teams and Bring People Together

• Partner with product, support, engineering, and content—turning ideas into tools, features, or events.
• Translate community needs for other teams so company decisions reflect what users actually want.
• Connect people across locations and time zones, making teamwork feel effortless.

What Your Week Could Include

• 🗣️ Starting chats that spark new friendships and honest conversation.
• 🎉 Hosting virtual events or spotlighting member projects to keep the community buzzing.
• 👁️ Quickly diffusing negativity, ensuring the vibe stays welcoming.
• 💡 Using survey feedback and community insights to recommend new features or content.
• ✨ Sharing member stories with leadership and product so improvements really stick.
• 🌱 Making sure new members find their place—and helping regulars grow into leaders.
• 🧩 Creating resources and guides that actually help, not just fill a page.
• 🔄 Gathering, sorting, and acting on ideas from members to make the whole experience better.

The Tools You’ll Use

• Platforms: Discord, Slack, Discourse, Facebook Groups
• Collaboration: Notion, Trello, Google Workspace, Zoom
• Insights: Community dashboards, Google Analytics, feedback tools
• Creation: Canva, Figma, and online design platforms

You’ll play a significant role in selecting new technology, suggesting updates, and ensuring our tools keep pace with our people.

What Makes Someone Thrive Here

• 🌈 You see digital groups as more than apps—they’re real communities to you.
• 🗣️ You explain complicated things in plain language, making everyone feel at home.
• 🤝 You reach across teams, always building trust and momentum.
• 🔍 You like to experiment—testing new formats, learning new tools, and sharing what works.
• 💡 You see the people behind every number and understand what truly drives engagement.
• 🧠 Change fuels you. Trying something new? You’re all in.

Experience That Counts

• 🎓 Leadership in running, growing, or moderating online groups or social communities
• 🛠️ Comfortable with digital management tools and creative problem-solving
• 💬 Skilled at turning a plan into action, then adjusting on the fly
• 🎯 Track record of supporting, teaching, or guiding teams—especially during change
• 🌍 Experience working with global or remote teams
• 📈 Always learning and happy to adapt

Why This Move Matters

💸 Annual Salary: $28,000 (remote, full-time)

🌎 Work How You Work Best: Make your own hours, set up your space—do your best work from anywhere.

📚 Room to Grow: Try new ideas, lead projects, or step up to more strategy—you’re encouraged to explore your path here.

🚀 Make Real Connections: Watch your work turn into meaningful conversations, friendships, and digital communities that last.

Ready to Build Something Special?

If you love bringing people together, shaping culture, and building a space that feels welcoming for all, this could be the role for you.

Let’s see how you can help make our community the place everyone wants to be.