Telehealth Specialist (Remote)

Annual Salary: $83,814

Position Overview:

We seek a dedicated and knowledgeable Telehealth Specialist to join our growing team in delivering high-quality healthcare services via telecommunication technologies. As a Telehealth Specialist, you will play a crucial role in enhancing patient access to medical services, especially in underserved areas, by facilitating smooth and efficient telehealth consultations. This remote position allows you to work from the comfort of your home while making a meaningful impact on patient care.

The ideal candidate will have a passion for healthcare, strong communication skills, and the ability to manage multiple tasks effectively. A background in healthcare, information technology, or telecommunication is highly beneficial, though a combination of experience and certification in healthcare-related fields will also be considered. You will work closely with medical professionals, patients, and support staff to ensure the effective use of telehealth platforms and services.

Key Responsibilities:

1. Telehealth Coordination:
   • Serve as the primary contact for telehealth consultations, ensuring that appointments are scheduled, confirmed, and conducted on time.
   • Coordinate between patients and healthcare providers, including physicians, nurses, and specialists, to facilitate virtual consultations.
   • Ensure all necessary medical records, documents, and information are accessible to healthcare providers before the consultation.
   • Manage patient flow during telehealth sessions, troubleshoot connection issues, and ensure a smooth communication experience for all parties.
2. Patient Education and Support:
   • Provide patients with clear instructions and support on accessing and using telehealth platforms, ensuring they feel comfortable and prepared for virtual visits.
   • Address any technical issues patients might experience, offering solutions or directing them to appropriate resources.
   • Educate patients on the benefits and limitations of telehealth services while managing expectations and answering any questions they might have.
   • Offer post-consultation support, such as scheduling follow-up appointments and ensuring that any required tests, prescriptions, or treatments are appropriately communicated.
3. Technical Troubleshooting and IT Support:
   • Provide essential troubleshooting support for telehealth platforms, including software navigation, audio/video connection issues, and integration of medical devices used in remote care.
   • Collaborate with the IT department to escalate complex technical issues and ensure swift resolution.
   • Stay updated on the latest telehealth software, tools, and best practices to offer the best support to patients and healthcare professionals.
4. Regulatory Compliance and Data Security:
   • Ensure compliance with all relevant healthcare regulations, including HIPAA (Health Insurance Portability and Accountability Act), ensuring the confidentiality and security of patient data during telehealth consultations.
   • Maintain accurate records of telehealth consultations, ensuring that all interactions are documented per internal policies and legal requirements.
   • Work with healthcare providers to ensure telehealth services adhere to state-specific regulations, particularly licensing and telemedicine practices.
5. Continuous Improvement and Quality Assurance:
   • Assess the efficiency and effectiveness of telehealth services regularly, offering suggestions for improvements based on patient and provider feedback.
   • Participate in continuous training and development opportunities to stay current with telehealth advancements and evolving industry standards.
   • Work closely with the healthcare team to monitor patient satisfaction with telehealth services, identify areas for improvement, and implement changes where necessary.
   • Assist in developing and refining telehealth workflows to improve service delivery and patient experience.

Qualifications:

• Educational Background:
  • A bachelor’s degree in healthcare administration, information technology, nursing, or a related field is preferred.
  • Certification in healthcare information technology, telemedicine, or telehealth is a plus.
• Experience:
  • Minimum of 2 years of experience in healthcare, preferably involving telehealth services or healthcare IT.
  • Experience working with telecommunication, healthcare platforms, and electronic medical records (EMR) systems.
  • Prior experience in customer service or patient care coordination is highly desirable.
• Technical Skills:
  • Proficiency with telehealth platforms (e.g., Zoom, Doxy. me, VSee, or similar).
  • Familiarity with healthcare IT systems, such as EMR and patient management software.
  • Strong troubleshooting abilities for common technical issues encountered in telehealth services.
  • Knowledge of healthcare regulations, including HIPAA, and the ability to ensure compliance with these regulations in telehealth.
• Soft Skills:
  • Excellent communication skills, both written and verbal, with the ability to interact professionally with patients and healthcare providers.
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
  • Empathy and patience in dealing with patients, especially those unfamiliar with technology or facing health challenges.
  • Ability to work independently in a remote setting, managing time effectively while collaborating with a dispersed team.

Work Environment and Benefits:

This fully remote position offers flexibility in work location while requiring high self-motivation and discipline. You will be part of a dynamic, mission-driven team committed to improving healthcare access through innovative telehealth solutions.

In addition to a competitive annual salary of $83,814, the Telehealth Specialist position offers benefits such as health insurance, retirement contributions, paid time off, and opportunities for professional development and career growth.