Virtual Benefits Coordinator

Annual Salary: $66,019
Job Type: Full-Time, Remote

Job Summary

We seek a highly motivated, detail-oriented Virtual Benefits Coordinator to join our team. The ideal candidate will manage, coordinate, and communicate employee benefits programs across our workforce. In this fully remote position, you will serve as the primary point of contact for all benefit-related inquiries and processes, ensuring that our employees understand and fully take advantage of our benefits. You will work closely with HR, payroll, and external benefit vendors to maintain accurate records, resolve issues, and continuously improve the delivery of employee benefits.

As a Virtual Benefits Coordinator, you will also be critical in onboarding new employees and administering health insurance plans, retirement plans, and other welfare programs. This is an excellent opportunity for a detail-oriented professional passionate about employee well-being and benefits administration.

Key Responsibilities

1. Benefits Administration
   • Administer and coordinate various employee benefits programs, including health insurance, dental and vision plans, life and disability insurance, 401(k) or retirement plans, and flexible spending accounts (FSAs).
   • Manage enrollment processes for new hires, annual open enrollment, and qualifying life events such as marriage, birth, or loss of other coverage.
   • To ensure compliance and proper plan documentation, keep up-to-date with federal, state, and local regulations concerning employee benefits (e.g., HIPAA, COBRA, and ERISA).
2. Employee Support
   • Act as the first point of contact for employee inquiries regarding benefits, plan options, and eligibility.
   • Provide timely, clear, and accurate information on benefit options during new hire orientations, annual open enrollments, and other company-wide communications.
   • Troubleshoot and resolve benefit-related issues by liaising with insurance providers, employees, and the payroll department.
3. Recordkeeping and Compliance
   • Ensure all employee benefits records are accurate, up-to-date, and compliant with applicable laws.
   • Maintain and update the HR benefits database and relevant employee files to track plan participation, claims, billing, and enrollment.
   • Prepare and file necessary benefits-related paperwork, including compliance documentation and reports for audits and tax purposes.
   • Collaborate with the HR team to develop and distribute regular communications regarding benefit updates, changes, or enhancements.
4. Vendor and Stakeholder Coordination
   • Partner with external benefit providers to ensure the smooth administration of programs and the accurate resolution of any issues related to claims or coverage.
   • Monitor and audit vendor performance, costs, and employee satisfaction with benefit offerings, providing recommendations for improvement.
   • You must stay current with benefit trends, market conditions, and best practices to propose enhancements to the company's benefits package.
5. Open Enrollment and Employee Education
   • Coordinate and oversee the open enrollment process, ensuring that employees are aware of deadlines, required documentation, and plan changes.
   • To educate employees about the available benefit programs, conduct webinars and virtual Q&A sessions, and create guides or training materials.
   • Track participation rates and employee feedback to identify areas for improvement in communications and plan offerings.
6. Onboarding New Hires
   • Lead the benefits orientation process for all new employees, clearly explaining all plan options, enrollment deadlines, and coverage details.
   • Ensure all necessary documentation is submitted accurately and timely for the benefits activation.
   • Conduct follow-ups to assist new hires with any questions or challenges they may face during the benefits enrollment process.
7. Claims Management
   • Assist employees with processing insurance claims, including health, dental, vision, and life insurance claims.
   • Collaborate with insurance providers to resolve claim disputes, billing errors, or other coverage issues that arise.
   • Provide support for short-term and long-term disability claims, ensuring that employees clearly understand their benefits and how to file claims.

Qualifications and Skills

• Bachelor's Degree in Human Resources, Business Administration, or a related field (preferred).
• 2-3 years of experience in benefits administration, HR coordination, or a similar role.
• Comprehensive knowledge of employee benefit plans, including health insurance, 401(k), and COBRA.
• Familiarity with HRIS (Human Resources Information System) and payroll systems.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
• Excellent communication skills, both written and verbal, with the ability to explain complex benefits concisely.
• Ability to work independently and effectively in a fully remote environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and virtual meeting tools such as Zoom or Microsoft Teams.

Additional Information

• This position is entirely remote, offering flexibility in work hours. However, you must be available for employee interactions and team meetings during standard business hours.
• You will report directly to the HR Manager and collaborate closely with the payroll team and external benefit vendors.
• Training and continuous development opportunities will be provided to stay updated on the latest trends and regulations in employee benefits administration.

Why Join Us?

This role offers the chance to directly employee experience, ensuring that all staff members understand and fully utilize their benefits committed to creating a supportive and inclusive environment where employees feel valued and empowered. The Virtual Benefits Coordinator position provides the opportunity to work with a passionate and collaborative team, enhancing the employees' well-being and gaining valuable experience in HR and benefits management.