Virtual Learning Support Coordinator

Location: Remote

Annual Salary: USD 58,000

Position Overview: We seek a highly organized and motivated Virtual Learning Support Coordinator to join our dynamic team. This remote position is ideal for individuals passionate about educational technology and with a strong background in supporting virtual learning environments. The Virtual Learning Support Coordinator will be critical in enhancing the online learning experience for students, instructors, and educational staff. This role involves managing technical support, coordinating online course logistics, and ensuring the smooth operation of virtual learning platforms.

Key Responsibilities:

1. Technical Support and Troubleshooting:
   • Provide timely and effective technical support to students, instructors, and staff regarding virtual learning platforms and tools.
   • Troubleshoot and resolve online course access, multimedia content, and system functionality issues.
   • Collaborate with IT and technical teams to address and escalate complex technical problems.
2. Course Coordination:
   • Assist in setting up and maintaining online courses, including course materials, assignments, and assessments.
   • Coordinate with instructors to ensure all course components are properly integrated and functioning within the virtual learning environment.
   • Monitor course progress and address any course delivery or student engagement issues.
3. User Training and Support:
   • Conducted training sessions and created instructional materials to help users navigate virtual learning platforms effectively.
   • Develop and update user guides, FAQs, and support documentation to assist users in utilizing online tools and resources.
   • Provide one-on-one support to users as needed, including guiding them through technical processes and resolving inquiries.
4. Quality Assurance:
   • Ensure that virtual learning platforms function optimally and that all technical aspects are up-to-date and secure.
   • Regularly check and audit online courses to identify and resolve content delivery, system performance, or user experience issues.
   • Gather feedback from users to continuously improve the quality and effectiveness of virtual learning support.
5. Collaboration and Communication:
   • Work closely with instructors, course developers, and other educational staff to ensure alignment and integration of virtual learning resources.
   • Communicate effectively with users to provide updates on system maintenance, troubleshooting processes, and support resources.
   • Collaborate with other departments to address any cross-functional issues impacting the virtual learning environment.
6. Data Management and Reporting:
   • Track and analyze user support requests and system performance metrics to identify trends and areas for improvement.
   • To inform decision-making and strategic planning, generate reports on technical issues, support activities, and user satisfaction.
   • Maintain accurate records of support activities and user interactions.

Qualifications:

• Bachelor’s degree in Education, Information Technology, or a related field. A combination of relevant experience and education may be considered.
• Proven experience in a support role within a virtual learning or educational technology environment.
• Strong technical skills with proficiency in virtual learning platforms (e.g., LMS, video conferencing tools) and troubleshooting techniques.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.
• Ability to work independently and as part of a team in a remote work environment.
• Experience with data management and reporting tools is a plus.

Preferred Qualifications:

• Certification or training in instructional technology, educational technology, or related areas.
• Experience with specific virtual learning platforms like Blackboard, Canvas, Moodle, or Zoom.
• Knowledge of accessibility standards and best practices for online learning.

Benefits:

• Competitive salary of USD 58,000 annually.
• Comprehensive health, dental, and vision insurance.
• Flexible work schedule and remote work opportunities.
• Professional development and training opportunities.
• Retirement savings plan with company match.

How to Apply:

Interested candidates should submit their resume, cover letter, and any relevant certifications or references. Please include "Virtual Learning Support Coordinator Application" in the subject line of your email.

We are committed to creating an inclusive environment and are proud to be an equal-opportunity employer. We encourage applications from individuals of all backgrounds and experiences.