Workforce Analyst (Remote)

Annual Salary: $74,524

Job Summary:

The workforce analyst is critical in shaping and optimizing the organization's workforce strategy. This position is responsible for gathering and analyzing data to ensure the organization’s workforce is utilized efficiently and effectively. A Workforce Analyst monitors employee performance trends, identifies improvement areas, and provides actionable insights to drive productivity. Additionally, this role assists in managing staffing levels and supports operational leaders in making data-driven decisions related to scheduling, workforce planning, and employee allocation.

Working remotely, the Workforce Analyst will collaborate closely with various departments to ensure staffing and schedules align with company goals. Focusing on improving operational efficiency, this individual will leverage analytics tools, reporting systems, and forecasting models to offer strategic insights.

Key Responsibilities:

1. Workforce Planning and Forecasting:
   • Analyze historical data to develop and refine forecasting models, ensuring optimal staffing levels.
   • Provide short- and long-term workforce planning recommendations based on workload, seasonality, and business objectives.
   • Collaborate with HR and departmental leaders to align workforce forecasts with business targets and financial goals.
2. Data Analysis and Reporting:
   • Monitor real-time performance metrics and track key performance indicators (KPIs) such as employee productivity, attendance, attrition, and workload distribution.
   • Generate regular reports on workforce performance, highlighting patterns, trends, and areas for improvement.
   • Utilize advanced tools such as Excel, Power BI, and workforce management (WFM) software to analyze and visualize data for decision-making.
3. Schedule Optimization:
   • Ensure that scheduling practices meet business needs while balancing employee satisfaction.
   • Proactively identify opportunities to improve efficiency in shift scheduling and reduce labor costs.
   • Create and optimize employee schedules to reduce gaps in coverage, overtime, and underutilization.
4. Operational Support:
   • Work with operational teams to manage staffing needs during peak periods, special projects, or unexpected changes in demand.
   • Partner with HR to address excessive absenteeism, turnover, and skills gaps.
   • Recommend process improvements that reduce operational inefficiencies and enhance the employee experience.
5. Collaboration with Stakeholders:
   • Collaborate with various department heads to understand their staffing needs and provide solutions that align with business goals.
   • Work closely with the finance team to ensure workforce planning aligns with budgetary constraints and overall business financial goals.
   • Provide hiring, onboarding, and training recommendations based on workforce trends and business projections.
6. Technology Integration:
   • Leverage workforce management software and other related technologies to streamline scheduling and optimize workforce allocation.
   • Support the integration of new technologies aimed at improving productivity and operational performance.
   • Provide training and support to other team members on workforce analytics tools and systems.
7. Compliance and Policy Adherence:
   • Ensure that workforce planning adheres to labor laws and regulations regarding working hours, overtime, and employee rights.
   • Maintain and update knowledge on any changes in labor regulations that may impact scheduling or workforce management processes.
   • Develop policies and best practices for workforce planning, time management, and scheduling.

Qualifications and Skills:

• Bachelor’s degree in Human Resources, Business Administration, Statistics, or a related field.
• Proven experience (3-5 years) as a Workforce Analyst or in a similar role in a dynamic, data-driven environment.
• Strong analytical skills, proficient in Excel, Power BI, and workforce management software.
• Solid understanding of data analysis techniques, statistics, and forecasting methodologies.
• Exceptional problem-solving skills and attention to detail.
• Ability to translate complex data into actionable insights for non-technical stakeholders.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects simultaneously while meeting deadlines.
• Experience with workforce management systems such as Kronos, NICE IEX, or similar.
• Ability to work independently and collaboratively in a remote environment.
• A proactive, self-starter attitude with a strong sense of accountability.

Key Competencies:

• Analytical Thinking: Ability to process large volumes of data and identify patterns, trends, and root causes behind workforce performance.
• Communication: Strong ability to communicate complex data insights clearly and understandably to all levels of the organization.
• Strategic Planning: Can align workforce strategies with organizational objectives to maximize efficiency and meet business goals.
• Problem Solving: Skillful in quickly identifying issues and proposing actionable solutions to address staffing inefficiencies or bottlenecks.
• Attention to Detail: Demonstrates meticulous attention when analyzing data, building schedules, and reporting findings.

Benefits of Working in this Role:

• Work from anywhere with a fully remote position, offering flexibility and work-life balance.
• Competitive salary of $74,524 annually, with bonuses and performance incentives opportunities.
• A collaborative and inclusive work environment with opportunities for growth and advancement.
• Access to the latest workforce management tools and technologies enables efficiency in daily tasks.

Work Environment:

This is a fully remote position, allowing for flexible work arrangements. The successful candidate will be expected to work autonomously while maintaining regular communication with stakeholders via virtual meetings, emails, and collaboration platforms. While working independently, this role requires high accountability and efficient workload management.